Technical Support Engineer

Jonathan Lee Recruitment Ltd; Wychavon; On-site; Full time

Job summary

A leading global manufacturing company is seeking a Technical Support Engineer based in Worcester. This role involves supporting customers and service engineers, requiring electrical and mechanical expertise, particularly with Mazak machine tools. The position offers excellent career potential, 25 days of holiday, and a comprehensive benefits package including life insurance and a pension plan.

Benefits

25 Days Holiday plus Bank Holidays

X2 Salary Life Insurance

Aviva Pension

Free Uniform

Free Parking

Subsidised Restaurant

Qualifications

• An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools.
• Experience of Mazatrol controls and machine operations.
• Understanding of Mazak product range and fault diagnosis.

Responsibilities

• Support customers and breakdown service engineers nationwide.
• Occasional field support and travel may be required.
• Build machine tool experience and knowledge.

Skills

Electrical knowledge

Mechanical knowledge

Fault diagnosis

Customer communication

Understanding of mechanical drawings

Knowledge of Mazatrol controls

Team player attitude

Job description

Overview

Technical Support Engineer (Service Department) – Worcester Based

£16.05 - £20.40/hr (c. £31k - £39k). Band 7 - 9 (DOE).

About the Job / The Company

Our client, Yamazaki Mazak, is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading machine tool manufacturer with a long history of industry leadership. Due to increased investment, the client requires a Technical Support Engineer to work within the UK Service Department (UK Sales) for the Spares Department and report to the UK Service Manager. Jonathan Lee Workforce Solutions is the preferred supplier to Mazak.

The Role

This is a technical role, supporting customers along with breakdown and service engineers based across the country. Being office based, the role would ideally suit a Midlands-based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team.

The Person

Essential Criteria

• An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools
• Experience of Mazatrol controls, machine operations and axis movements
• Understanding of Mazak product range of machines
• Experience of fault diagnosis
• Understanding mechanical drawings and schematic electrical drawings
• Understanding structure of machines and how they work
• Working alongside current engineers supporting customer requirements
• Identification of parts from current manuals
• Creating incidents for workflow within the team
• Able to find part numbers for mechanical and electrical items

Desirable Criteria

• A knowledge of Windows-based applications
• Team player, \'can do\' attitude
• Can communicate with customers at all levels
• Excellent telephone manner
• Flexible working approach to meet demand (to include overtime if required)

The Reward

The successful candidate can also expect the following:

• Join a successful, multi-national manufacturing company
• Excellent career potential
• 25 Days Holiday plus Bank Holidays
• X2 Salary Life Insurance Package and Well Being Programmes
• Aviva Pension
• Free Uniform
• Free Parking
• Subsidised Restaurant on site
• Working hours are Monday to Friday 8.15am to 4.30 pm
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

Application / How to Apply

If this Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at the address below. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.