Technical Support Engineer

Kelda Group Limited 0000411940 - Kelda Group Limited; Thornton Steward; On-site; GBP 42,000 - 54,000; Full time

Job summary

A water services company in Thornton Steward is seeking a Technical Support Engineer to ensure operational success across water treatment assets. The role includes providing technical support, managing incidents, and ensuring compliance with health and safety regulations. Ideal candidates will have strong analytical skills and experience in operational utilities. Competitive salary and benefits package offered.

Benefits

Company car benefit

Annual incentive bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in technical support and operational management.
• Ability to resolve high-priority and complex problems.
• Proactive approach to environmental risk management.

Responsibilities

• Ensure adherence to health and safety policies.
• Provide technical support to engineers and others.
• Manage incidents and environmental risks.

Skills

Technical understanding of water treatment plants

Analytical and fault diagnosis

Strong understanding of health and safety policies

Asset management knowledge

Proficient in Microsoft 365

Tools

EDMS

SAP Production

SCADA

Job description

Technical Support Engineer

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience£42,840 - £53,550
• Company car benefit
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Technical Support Engineer progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: The role will be based at Thornton Steward Water Treatment Works (WTW), covering multiple WTW's and other operational assets in the Dales geographical area.

Work type: 37 hours per week, Monday - Friday. You will be required to take part in a Standby Rota

We have an exciting opportunity for a Technical Support Engineer to join the Product & Process team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Product & Process function are a key part of how we plan to meet the changing expectations of customers and regulators.

As a Technical Support Engineer you will play a vital role in ensuring our Product and Process Team meets and exceeds targets and critical business performance measures. Help us achieve world-class asset and operational excellence across all area assets!

Where you fit in:

As our Technical Support Engineeryou will

• Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.
• Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
• Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
• Resolve high priority, complex and emergency problems as well as driving performance to achieve Balanced Scorecard and financial performance.
• Manage incidents and environmental risks across the Production area.
• Act as a liaison between operations and key internal departments.
• Assist with regulatory and external audits, ensuring compliance at all sites.
• Verify and investigate asset performance shortfalls using RCA approach.
• Support capital scheme delivery and manage small capital and revenue schemes.
• Collaborate with the central team to ensure optimal asset maintenance.
• Support RCA investigations and action plan management.
• Support other production areas where needed.

What skills & qualifications you will need:

• Technical understanding of water treatment plants and processes.
• Analytical and fault diagnosis of water treatment processes.
• Rigorous attention to detail to ensure right first time' performance.
• Experience in technical support and operational management.
• Analytical and fault diagnosis of water treatment processes.
• Strong understanding of health and safety policies and risk assessment procedures.
• Knowledge of asset management, capital scheme delivery, and performance monitoring.
• Ability to resolve high-priority and complex problems, with experience of incident management and asset failure recovery.
• Proactive approach to environmental risk management and regulatory compliance.
• Proficient In the use of IT including Microsoft 365. Ideally experience of EDMS, KAM, A12, AIB Schematics, SAP Production, Safeguard, SCADA and RTS.
• Developing and maintaining effective internal and external relationships.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea???

If you are experienced in Operational Utilities and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date - 3rd October 2025

Interviews - W/C 13th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.