Technical Support Engineer

Campbell Scientific Ltd.; Shepshed; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in measurement technology is seeking a Technical Support Engineer to join the Client Services team in the UK. This entry-level role focuses on providing expert technical support and troubleshooting communication systems while promoting customer engagement. Candidates should have a technical background, strong communication skills, and a willingness to travel. A driving license and eligibility to work in the UK are required. The position offers opportunities for career development and exposure to advanced technology.

Benefits

Tax-efficient benefits

Enhanced pension

Company bonus

Enhanced holiday leave

Focus on wellbeing

Qualifications

• A technical background in communications, networking, or instrumentation.
• Experience with communication protocols.
• Willingness to travel as needed within the UK and occasionally abroad.

Responsibilities

• Provide expert technical support to customers via various channels.
• Troubleshoot and configure communication systems.
• Deliver training sessions on system operation.

Skills

Technical background

Strong communication skills

Customer-first mindset

Team player

Experience with instrumentation

Experience in system configuration

Tools

CRBasic datalogger programming

Job description

Location: UK | Reports to: Technical Support Team Leader
Type: Full-time | Travel: UK

Are you passionate about technology, problem-solving, and helping people get the most out of cutting‑edge scientific systems?
Campbell Scientific — a global leader in measurement and data acquisition technology — is looking for a Technical Support Engineer to join our dynamic Client Services team.

This entry‑level role is your gateway to a rewarding technical career, offering hands‑on experience across software, hardware, communications, and customer engagement. You’ll not only solve problems — you’ll help shape smarter solutions.

Responsibilities

• Provide expert technical support to customers via phone, email, and web.
• Troubleshoot communication systems — including Ethernet, serial, satellite, radio, and cellular.
• Configure and support Campbell Scientific software products.
• Write, test, and support CRBasic datalogger programs to interface with sensors and protocols.
• Deliver engaging training sessions for customers on system operation and best practices.
• Support system testing, documentation, and configuration activities.
• Travel within the UK and internationally to support clients and installations.
• Continually develop your skills in programming, systems integration, and customer engagement.

Every day will bring something new — from decoding complex systems to collaborating with innovative teams who are making an impact worldwide.

We’re looking for someone who’s curious, proactive, and driven to deliver exceptional service.

Essential Skills and Qualifications

• A technical background (communications, networking, instrumentation, or similar).
• Strong communication skills — able to explain technical details clearly and confidently.
• A customer‑first mindset with a passion for problem‑solving.
• Team player with a positive, can‑do attitude.
• Full UK driving license and eligibility to work in the UK.
• Willingness to travel when needed (UK, Europe, and beyond occasionally).
• Experience with instrumentation or communication protocols.
• Experience in system configuration or programming.

Our Core Values: The ARCTIC Way

At Campbell Scientific, we live by our ARCTIC values: Accountability, Respect, Client Centricity, Teamwork, Innovation, and Continuous Improvement. These guide how we work, how we grow, and how we deliver world‑class service every day.

Why Join Us?

Be part of a global company shaping environmental, industrial, and scientific innovation.

Gain exposure to advanced technology and hands‑on learning opportunities.

Work in a collaborative, supportive environment that celebrates creativity and growth.

Enjoy a role that blends technical challenge, customer interaction, and career development.

May tax efficient benefits, enhanced pension, electric car, cycle to work scheme

Company bonus

Enhanced Holiday leave - increasing with service

Focus on wellbeing, access to Open Up, GP line, enhanced sick pay

Ready to grow your technical career?
Apply today and help us connect data, science, and innovation to make a measurable difference.