Technical Support Engineer

Reality Solutions Ltd; Kingston upon Hull; On-site; GBP 23,000 - 28,000; Full time

Job summary

A regional IT solutions provider is seeking a Technical Support Engineer in Hull. The role involves providing 1st line support to clients, troubleshooting IT issues, and participating in an on-call rota. The ideal candidate will have a good understanding of Cyber Security principles and strong customer service skills. Benefits include enhanced pension, annual leave, and access to mental health support.

Benefits

Enhanced Pension Scheme

22 days annual leave

Company commission + bonus scheme

Work-life balance culture

Continued learning and development

Access to mental health support

Qualifications

• Experience working in a 1st line IT support role.
• Ability to manage and prioritize support tickets.
• Hold a full UK driving license.

Responsibilities

• Provide technical support to clients at a 1st line level.
• Travel to client sites for installations and support.
• Participate in the on-call rota after 6 months.

Skills

Troubleshooting IT issues

Customer service

Understanding of Cyber Security principles

Network management

Microsoft 365 products

Interpersonal skills

Ability to work under pressure

Tools

Microsoft Operating Systems

SonicWALL or equivalent firewalls

Active Directory

Microsoft Hyper-V

Job description

Overview

Job Title: Technical Support Engineer

Location: Hull

Salary: Up to £28,000 DOE

Job type: Permanent / Full Time - 40 Hrs. Mon-Fri

About the role

We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.

The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of 1 years\' experience working within managed services support is desirable.

The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness.

You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients. It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.

Key Requirements

Essential

• Efficiently troubleshooting IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or remotely
• Help troubleshoot and manage the resolution of issues with the assistance of third-party vendors
• Take ownership of, prioritise and keep users informed of ticket progress
• Show excellent understanding of Cyber Security principles
• Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
• Knowledge of TCP/IP fundamentals, and network management
• Understanding of networking components (i.e. VPN, LAN, WAN, VLAN, DNS and DHCP)
• A comprehensive understanding of Microsoft Operating Systems
• Experience with industry standard firewalls (preferably SonicWALL) or equivalent
• Excellent interpersonal skills with the ability to communicate effectively at all levels
• Conversant with Microsoft 365 products
• Customer focused with outstanding customer empathy
• Hold a full UK driving license
• Ability to commute to head office: HU7 0AED

Desirable

• Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
• Experience of administering Active Directory and GPO
• Experience delivering client facing IT projects through to completion
• Microsoft Hyper-V Management
• Exposure to VOIP systems and principles
• Exposure to Web Hosting and DNS
• Exposure to Microsoft Azure
• Exposure to Apple and Linux Operating Systems
• Exposure to Remote Desktop Services
• Microsoft 365 Certified (Preferably Microsoft 365 Certified: Administrator Expert)

Benefits

• Enhanced Pension Scheme
• 22 days annual leave (plus bank holidays and continuous service reward)
• Company commission + bonus scheme
• A company culture that promotes work life balance
• Continued learning and development
• Access to mental health support

How to apply

Please click the APPLY button to send your CV and covering letter for this role.

Candidate suitability

Candidates with the relevant experience and job titles of; Senior IT Support Engineer, 2nd Line IT Support Engineer, Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, ICT Officer may be suitable for this role