Technical Support - Customer Service Advisor

Focus Resourcing; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

A client in customer service located on the outskirts of Cardiff is seeking a permanent member for their Customer Service team. This role involves providing telephone and email support to customers across the UK and coordinating engineer visits. Ideal candidates will have a customer service background and a positive attitude. The position offers a competitive salary of £23,810 along with excellent benefits and a clear progression path. Flexibility for shift patterns is required, including occasional weekend shifts.

Benefits

Private BUPA Medical Insurance

Pension scheme

23 days holiday plus bank holidays

Free on-site parking

Life cover (4 x basic salary)

Group income protection

Working in bright, modern offices

Friendly, outgoing, and supportive team

Clearly defined progression path

Excellent reward & recognition scheme

Discounted gym membership

Responsibilities

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and escalate service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

Skills

Good attitude and communication style

Competent PC user including Microsoft package

Strong numeracy and literacy skills

Professional approach and customer focused

Flexible and willing to work shift patterns

Job description

A client in customer service located on the outskirts of Cardiff is seeking a permanent member for their Customer Service team. This role involves providing telephone and email support to customers across the UK and coordinating engineer visits. Ideal candidates will have a customer service background and a positive attitude. The position offers a competitive salary of £23,810 along with excellent benefits and a clear progression path. Flexibility for shift patterns is required, including occasional weekend shifts.