Technical Support Chemist

Kingdom Services Group Ltd; Wrexham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A specialized analytical instrumentation manufacturer is seeking a hands-on Service & Support Chemist to join their team in the UK. This role involves performing on-site instrument servicing and repairs, planning service activities, and installing new analytical instruments while ensuring customer satisfaction. The ideal candidate will have a Bachelor's in Chemistry and strong problem-solving skills. The position offers competitive salary, varied responsibilities, and travel opportunities across the UK and internationally.

Benefits

Competitive salary

UK and international travel opportunities

Strong technical training and product exposure

Qualifications

• Bachelor’s degree in Chemistry or a closely related discipline.
• Strong foundation in basic laboratory techniques.
• Ability to read wiring diagrams and technical manuals.

Responsibilities

• Perform on-site instrument servicing and repairs.
• Plan and schedule monthly service activities.
• Install new analytical instruments and deliver training.

Skills

Analytical problem-solving

Laboratory techniques

Technical communication

Troubleshooting

Independence

Education

Bachelor's degree in Chemistry or related discipline

Job description

Are you a hands-on Chemist who enjoys working with analytical instrumentation, solving problems on site and building strong relationships with customers? Do you like variety in your role, combining lab work, troubleshooting and travel? If so, this could be a great opportunity.

We’re supporting a specialist analytical instrumentation manufacturer that supplies advanced laboratory systems to customers across the UK and internationally. Due to continued growth, they’re looking for a Service & Support Chemist to join their technical team.

What’s the role all about?

As a Service & Support Chemist, you’ll be responsible for supporting customers with the installation, servicing, maintenance and troubleshooting of analytical laboratory instruments. This is a field‑based role with regular travel, primarily within the UK, with some international visits.

You’ll act as a technical expert and trusted point of contact for customers, ensuring equipment performs reliably and customers get maximum value from their systems.

Your Responsibilities Will Include

• Performing on-site instrument servicing, repairs and preventative maintenance
• Planning and scheduling monthly service activities
• Installing new analytical instruments and delivering customer training
• Diagnosing and troubleshooting instrument faults (on site, by phone and e‑mail)
• Teaching customers routine maintenance tasks using defined checklists
• Carrying out in-house servicing, diagnostics and instrument assembly
• Becoming a technical expert across the full product range
• Producing customer bulletins and technical guidance when required
• Recording service activity and updates within the CRM system
• Supporting customer demonstrations and laboratory testing
• Collecting support data for new chemistry methods
• Reporting service trends, issues and customer feedback to the wider business
• Managing travel arrangements, expenses and service documentation

What You’ll Need

To succeed as a Service & Support Chemist, you’ll bring:

• Bachelor’s degree in Chemistry or a closely related discipline
• Strong foundation in basic laboratory techniques
• Understanding of basic electricity and analog/digital theory
• Ability to read wiring diagrams, schematics and technical manuals
• Confidence troubleshooting both chemical and mechanical systems
• Excellent communication skills (written, verbal and customer‑facing)
• Strong problem‑solving and diagnostic ability
• Comfortable working independently and as part of a team

Travel Requirements

• Ability to travel 50–75% of the time
• Majority UK travel, with international travel as required
• Full UK driving licence with a clean record

Who You Are

You’re curious, practical and customer‑focused. You enjoy getting stuck in, learning new systems and helping customers get the best from their equipment. You’re comfortable managing your own schedule and adapting to different environments.

You’ll Be

• Logical and methodical
• Calm under pressure
• Organised and self‑motivated
• Confident dealing with customers and technical teams
• Happy working in a fast‑paced, hands‑on role

What’s in it for you?

• Competitive salary
• Varied, technically interesting role
• Extensive hands‑on experience with advanced analytical instrumentation
• UK and international travel opportunities
• Strong technical training and product exposure
• Supportive, specialist technical team

Interested?

If you’re a Chemist who enjoys combining laboratory science with field‑based technical support, we’d love to hear from you.

Apply today or get in touch for a confidential discussion.