Technical Support Analyst

Omega Resource Group; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technical support provider in Oxford is seeking a Technical Support Analyst to provide first-line technical support and maintain IT systems. The ideal candidate will have strong expertise in supporting Windows-based environments, excellent troubleshooting skills, and be able to communicate effectively with users. This role requires an ability to work independently and as part of a team. The position is permanent and offers an opportunity to work with an aerospace client.

Qualifications

• Strong expertise in supporting Windows based PCs and servers.
• Excellent troubleshooting skills and problem-solving abilities.
• Ability to provide clear and concise technical support to non-technical users.

Responsibilities

• Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
• Install, configure, and maintain desktop and laptop PCs.
• Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.

Skills

Strong expertise in supporting Windows based PCs and servers

Excellent troubleshooting skills

Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)

Strong communication skills, both written and verbal

Experience with ticketing systems and ITIL best practices

Education

A Qualification in IT (A+ or MCSE)

Tools

MS Office

Google G-Suite

Job description

Technical Support Analyst
Location: Oxford

Contract: Permanent
Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst.

Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

You will act as first line support for all helpdesk requests and incidents.

Role Responsibilities:

• Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
• Install, configure, and maintain desktop and laptop PCs.
• Support and troubleshoot issues related to telephone systems.
• Provide support for audio-visual equipment, projectors, and video conference facilities.
• Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.
• Conduct audits of computers to ensure all software is authorised and licensed.
• Maintain an accurate inventory/database of IT hardware and software.
• Liaise with third-party IT support companies and vendors as required.
• Provide IT support to other AHUK offices as needed.
• Perform any other IM or IM Admin related tasks.
• Adhere to defined IT standards and procedures.
• Purchase, Configure, install and maintain desktop and laptop PCs
• Maintain an inventory/database of IT hardware and software
• Liaise with third party IT support Companies and vendors

An ideal candidate for the Technical Support Analyst role would have:

• Strong expertise in supporting Windows based PCs and servers
• Windows Desktop (Enterprise)
• MS Office & MS Products
• Google G-Suite
• Excellent troubleshooting skills and problem-solving abilities
• Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
• Experience with ticketing systems and ITIL best practices
• Ability to provide clear and concise technical support to non-technical users
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• A Qualification in IT (A+ or MCSE)
• Experience in a Technical support environment
• Able to obtain SC Clearance

For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.