Technical Support Advisor – Office-Based (Gas Industry)

Brook Street; Belper CP; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading boiler company based in Belper is seeking experienced Technical Advisors to provide expert technical advice and solutions to Gas Safe registered engineers. The role requires proven customer service experience and offers comprehensive training, an annual bonus, and multiple health benefits. With a structured shift pattern and a supportive work environment, it's an excellent opportunity for candidates with strong communication skills and a technical background.

Benefits

Comprehensive training program

Annual bonus scheme

25 days annual leave

7% pension contribution

Employee Assistance Programme

Free health benefits

Subsidised bistro and coffee shop

Access to discounts and offers

Qualifications

• Proven customer service experience.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Responsibilities

• Provide expert technical advice and solutions to engineers.
• Troubleshoot and resolve technical issues.
• Assist in the development and implementation of technical projects.
• Develop and maintain technical documentation.

Skills

Customer service experience

Knowledge of Microsoft applications

Technical troubleshooting

Communication skills

Education

GCSE Grade 4 or equivalent in English

Job description

A leading boiler company based in Belper is seeking experienced Technical Advisors to provide expert technical advice and solutions to Gas Safe registered engineers. The role requires proven customer service experience and offers comprehensive training, an annual bonus, and multiple health benefits. With a structured shift pattern and a supportive work environment, it's an excellent opportunity for candidates with strong communication skills and a technical background.