Technical Services Manager (MRO) – EMEA

Jonathan Lee Recruitment; Birmingham; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading recruitment consultancy is seeking a Technical Services Manager to support customer engagement in the aviation sector. This role based in Birmingham involves providing technical support to airline operators and MROs across EMEA. Candidates should have at least 5 years of relevant experience, strong investigation skills, and a willingness to travel extensively. The position combines both civil and defence aviation applications, making it a unique opportunity to engage with diverse technical challenges.

Qualifications

• Minimum 5 years' experience in the aviation and/or tyre/product sector.
• Proven customer-facing experience with operators, MROs or OEMs.
• Good understanding of aircraft operations and tyre maintenance.

Responsibilities

• Investigate and resolve in-service product issues.
• Deliver training to operators and MROs.
• Manage in-service investigations and build relationships with customers.

Skills

Customer-facing experience

Investigations and audits

Aircraft operations understanding

Autonomous work ability

Travel willingness

Education

Degree in Aviation, Engineering or related field

Job description

Overview

Technical Services Manager (MRO) - EMEA

Working with the oldest supplier of aircraft tyres in the world, we are seeking a Technical Services Manager to support their continued customer engagement across the EMEA region. Based on their manufacturing site and offices in Birmingham, the Technical Services Manager (MRO) acts in a customer-facing role, providing technical support to airline operators, maintenance organisations and aircraft manufacturers across Europe, the Middle East and Africa, with some involvement in APAC. This combines both civil and defence aviation applications therefore you must be able to support BPSS type checks.

Responsibilities

• Investigate and resolve in-service product issues and analyse product performance data.
• Deliver training to operators and MROs and act as a trusted technical contact for customers.
• Manage in-service investigations and build strong, long-term relationships with customers worldwide.
• Coordinate with design, production and maintenance functions across facilities in the UK, USA and China.
• Travel regularly within the assigned region (circa 6 to 8 weeks per year) and attend related trade shows as required.

Qualifications

• Minimum 5 years' experience in the aviation and/or tyre/product sector.
• Proven customer-facing experience with operators, MROs or OEMs.
• Strong background in investigations, audits, and structured root cause analysis to support customer/manufacturing engagement and information transfer.
• Good understanding of aircraft operations and tyre maintenance; other technical products can be considered with training provided.
• Ability to work autonomously while coordinating with design, production and maintenance teams across UK, US and Chinese facilities.
• Willingness to travel extensively within EMEA and occasionally APAC.

Desirable

• Awareness of tyre design, manufacture, retread and regulatory approvals (TSO/STC).
• Experience with structured problem-solving methods (5 Whys, Fishbone, FMEA).
• NDT accreditation/technical awareness.
• Degree in Aviation, Engineering or related field.

This is a positive engagement role and acts as the ambassador for the company as well as providing a technical expertise.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.