Technical Services Manager

Brightwell; Tapton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A financial services company in Tapton seeks a Technical Services Manager to lead complex member casework and manage scheme events. The ideal candidate will have extensive knowledge of DB Pension Schemes and relevant legislation. Responsibilities include supporting trustee committees and ensuring compliance with regulatory requirements. The role offers a competitive salary, a hybrid work environment, and various benefits like performance bonuses and extensive holiday policies.

Benefits

Annual performance bonus up to 20%

25 days holiday plus bank holidays

Pension with 15-17% employer contributions

Life Insurance (8 x salary)

Family-friendly policies

Free health assessments

Professional study support

Employee Assistance Programme

Qualifications

• Proven operational experience in DB Pension Schemes.
• Track record as a pensions practitioner.
• Experience managing pension scheme events.

Responsibilities

• Support Trustee discretionary committees in managing casework.
• Act as a principal contact for scheme and legal issues.
• Manage pension scheme events with technical oversight.

Skills

DB Pension Schemes knowledge

Understanding of pensions and related employer legislation

Strong pensions knowledge

Experience in project delivery

Education

PMI pensions qualification

Tools

Microsoft Excel

Job description

Join Our Team as a Technical Services Manager
Location: Chesterfield, Derbyshire

Are you an experienced technical specialist in the defined benefits sector looking to work with cutting‑edge technology? This is a truly exciting time to join the Brightwell technical services team, at the beginning of a huge growth journey.

Qualifications, skills and all relevant experience needed for this role are provided below.

Within this role you will take the lead in supporting a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams.

What you’ll do

• Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
• Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
• Manage the delivery of scheme events and provide technical oversight on regulatory projects.
• Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
• Review calculations, validate data and support the core Member Services teams with high‑value, sensitive or technically complex cases.

Essential Requirements

• Proven DB Pension Schemes knowledge and operational experience.
• Excellent knowledge of scheme rules and practices, pensions and related employer legislation, tPR regulatory codes of practice, and administration processes.
• Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
• Proven track record / demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
• Experience in managing the delivery of pension scheme events and other projects.
• Proven experience in a similar role.

Desirable Requirements

• Experience in other software products.
• Specific Microsoft Excel skillset; ability to use and amend standard spreadsheet proformas to carry out non‑standard complex individual cases.

Why Brightwell?

As a Brightwell colleague you will enjoy a competitive salary, hybrid work practices, professional development, career development and a great benefits package including:

• Annual performance bonus of up to 20%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15‑17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family‑friendly policies, including up to 26 weeks full pay for maternity, adoption and paternity leave.
• Free health assessments and a health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free on‑site parking.

Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices and policies promote fair treatment and access to development opportunities for every colleague.

We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued and contribute to our success. Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!