Technical Service Manager

Electus Recruitment Solutions; Redhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency specializing in engineering seeks a Technical Service Manager to oversee UK Government support cases in satellite communications. The ideal candidate will have experience in defence communications, strong IT knowledge, and eligibility for DV security clearance. This permanent role requires effective stakeholder engagement and a customer-focused approach.

Qualifications

• Eligibility for or holding DV security clearance.
• Proven ability to engage effectively with MOD stakeholders.

Responsibilities

• Managing all UK Government support cases across satellite communications.
• Coordinating support teams and external stakeholders to resolve complex technical issues.
• Providing internal briefings to senior management on case status and plans.

Skills

Defence communications experience

Technical knowledge of IT, networking, and electronic systems

Strong communication and customer-focused approach

Job description

Overview

A Technical Service Manager role supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement.

Responsibilities

• Managing all UK Government support cases across satellite communications
• Coordinating support teams and external stakeholders to resolve complex technical issues
• Providing internal briefings to senior management on case status and plans
• Ensuring effective management of service visits, equipment, and invoicing
• Tracking support trends and owning improvement initiatives
• Supporting minor project management within obsolescence and support programmes
• Delivering training to 1st and 2nd line support staff and assisting onboarding

Essential skills and experience

• Defence communications experience, particularly satellite systems
• Proven ability to engage effectively with MOD stakeholders
• Technical knowledge of IT, networking, and electronic systems
• Eligibility for or holding DV security clearance
• Strong communication and customer-focused approach

Desirable

• Royal Navy technical communications background
• Understanding of ITIL practices
• Experience in training delivery and staff onboarding

Due to the nature of work at our client's site, these vacancies are only open to British Citizens who hold DV clearance or can obtain it.

This is a permanent role.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.