Technical Representative, Customer Service

Coca-cola European Partners; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beverage company in Milton Keynes is seeking a Technical Representative in Customer Service. This role involves timely management of service calls, assisting engineers, and maintaining customer relationships. Ideal candidates will have experience in a service environment and knowledge of systems like SAP and Salesforce. Strong communication skills and the ability to prioritize workloads are essential. The position offers a permanent contract with competitive salary plus bonuses and benefits.

Benefits

Salary + Bonus

iPhone

Pension Plan

Share Scheme

Additional Benefits

Qualifications

• Experience in a service environment with outstanding customer service.
• Proficient in systems knowledge including SAP and Salesforce.
• Strong problem solving and communication skills.

Responsibilities

• Manage reactive service calls and ensure timely responses.
• Prioritize work while maintaining a customer-focused approach.
• Assist engineers with identifying parts and resolving queries.

Skills

Exceptional customer service skills

Proficient in systems knowledge (SAP, Salesforce)

Effective communication

Self-motivated and flexible

Excellent time management

Job description

Technical Representative, Customer Service

Location - Milton Keynes (Office Based)

Contract - Permament

Salary + Bonus + iPhone + Pension Plan + Share Scheme + other Benefits
Covering 8am – 9pm (40 hours per week), 7 day operation with shift pattern

What you become part of:

Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler; vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.

Key responsibilities include:

• Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment
• Prioritising work in a customer focused manor whilst driving productivity
• Managing part requests that can be sent directly to our customers and any supply issues, by ensuring effective communication to both our internal and external customer
• Assisting Engineers with identifying parts and general queries relating to equipment
• Taking pride in upholding the agreed ways of working to ensure that you are following safety policies and best practices to ensure safe-working for self and to protect others
• Drive a zero accident behaviour
• Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service

The successful candidate ideally will have:

• Experience of Service environment with exceptional customers service skills – both internal and external customers
• Proficient in systems knowledge (e.g. SAP, Salesforce, Microsoft suite, Schematics based systems)
• An effective communicator who is capable of building excellent Customer service relationships with a strong focus on problem solving skills
• Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
• Excellent time management, able to prioritise work load and flexibility in working patterns

Nice to have:

Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle, Electro Mechanical systems)