Technical Repairs & Complaints Specialist

PA Housing; Croydon; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in Croydon is seeking a Technical Complaints Resolution Officer to address repair complaints and ensure a high standard of customer service. The ideal candidate will have strong technical knowledge across various trades and experience in customer service. Responsibilities include managing complaints efficiently and fostering positive relationships with residents. This role offers hybrid working options and comprehensive benefits, including annual leave and health plans.

Benefits

High street discount schemes

Health cash plans

26 days’ annual leave

Flexible bank holidays

Car leasing scheme

Qualifications

• Evidence of training in customer service and complaint handling.
• Proven ability to diagnose issues from inspection reports.
• High integrity and commitment to putting residents first.

Responsibilities

• Act as a main contact for residents raising repair complaints.
• Manage a caseload from receipt to resolution, ensuring updates.
• Collaborate with contractors and internal teams to efficiently resolve complaints.

Skills

Strong technical knowledge across multiple trades

Excellent de-escalation and conflict resolution skills

Good IT skills including Microsoft Office and housing management systems

Education

Recognised qualification in housing construction or building maintenance

Job description

A housing organization in Croydon is seeking a Technical Complaints Resolution Officer to address repair complaints and ensure a high standard of customer service. The ideal candidate will have strong technical knowledge across various trades and experience in customer service. Responsibilities include managing complaints efficiently and fostering positive relationships with residents. This role offers hybrid working options and comprehensive benefits, including annual leave and health plans.