Technical Program Manager II

Toshiba Global Commerce Solutions; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology leader in the UK is looking for a Technical Program Manager II to oversee delivery of complex client-facing software programs. This role requires a strong background in program management, particularly in retail tech and client interaction. The ideal candidate will possess a BS in Computer Science, extensive leadership skills, and be proficient in DORA metrics. The position offers benefits like health coverage and employee assistance programs, with up to 30% travel required.

Benefits

Group health coverage (medical, dental & vision)

Employee Assistance Programs

Company-provided life insurance

Employee discounts

Paid holiday schedule, paid vacation & sick/personal days

Qualifications

• 12 years of program/project management experience with 8 years leading client-facing software delivery.
• Proven background in retail tech POS SaaS or large enterprise software.
• Hands-on experience as part of a software delivery team.

Responsibilities

• Lead and own execution for multi-track client programs.
• Execute rapid recovery plans for troubled programs through structured analysis.
• Drive proactive communication with clients and executives.

Skills

Program management

Client-facing software delivery

Leadership

Communication

Problem-solving

Agile/Safe principles

Jira

Confluence

MS Project

DORA metrics

Education

BS in Computer Science, Computer Engineering or related field

PMP Certification or equivalent

Agile/SAFe Certification or equivalent

Tools

Jira

Confluence

MS Project

Job description

Toshiba Global Commerce Solutions is seeking a Technical Program Manager II. The Technical Program Manager II owns the end-to-end delivery of complex client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities and technical delivery. The TPgM II ensures every release is delivered on time with quality and measurable value using industry‑standard delivery metrics to manage performance, risk and predictability. When projects falter, the TPgM II moves fast—stabilizing red and yellow programs, restoring confidence and driving outcomes. Up to 30% travel required.

Qualifications

• BS in Computer Science, Computer Engineering or related field or Equivalent
• 12 years of program / project management with 8 years leading client-facing software delivery.
• Proven background in retail tech POS SaaS or large enterprise software.
• Hands‑on experience as part of a software delivery team (development, testing or equivalent technical role).
• Experience applying and improving DORA metrics and DevOps practices.
• Demonstrated success stabilizing at‑risk (red / yellow) projects.
• Proficiency in Jira, Confluence, MS Project or equivalent tools.
• Exceptional leadership, communication and problem‑solving skills.
• PMP Certification or equivalent
• Agile / SAFe Certification or equivalent
• ITIL / ITSM / ITAM a plus

Responsibilities

Program Delivery & Execution

• Lead and own execution for multi‑track client programs—scope, schedule, budget and quality.
• Apply delivery and DORA metrics to measure progress, spot risk early and accelerate performance.
• Execute rapid recovery plans for troubled programs through structured root‑cause analysis and decisive action.

Cross‑Functional Leadership

• Align engineering, QA, product and client delivery to a single transparent plan.
• Drive proactive communication—no surprises for clients or executives.
• Partner with delivery and program leaders to enforce accountability and predictability across all programs.

Technical Oversight & Quality

• Guard quality through readiness reviews, test validation and SDLC discipline.
• Lead root‑cause and post‑mortem reviews to harden future releases.
• Leverage data to drive measurable gains in speed, stability and reliability.

Client Engagement

• Act as the single point of delivery accountability for assigned clients.
• Communicate progress, risks and recovery actions with clarity and confidence.
• Build trusted partnerships through consistency, ownership and transparent delivery.

Continuous Improvement

• Use metrics, retrospectives and trend data to evolve delivery playbooks.
• Coach TPMs and project teams in risk anticipation, escalation and resolution.
• Foster a culture of urgency, ownership and data‑informed decisions.

Success Measures

• Programs delivered on time within scope and within budget.
• Red / yellow programs recovered within two weeks.
• Continuous DORA improvements in lead time, deployment frequency, change failure rate and MTTR.
• Strong client satisfaction and repeat engagement.
• Playbooks and recovery models reused across delivery teams.

About the Company

Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Retail solutions include self‑checkout at Lowes Foods, earned fuel rewards at Kroger, and purchases at Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJs or Costco. These solutions power a worldwide installed market share leader.

Benefits

• Group health coverage (medical, dental & vision)
• Employee Assistance Programs
• Company‑provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal‑opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

DIVERSITY EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. We’re committed to Diversity, Equity & Inclusion for all our people, highlighting our 5 Core Principles: Create, Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency. We’re passionate about our customers, the retail industry and becoming a more responsible company as we help create a brighter future.