Technical Operations Team Leader for Customer Experience

Pertemps; Old Warren; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading water company in the United Kingdom is seeking a Technical Operations Team Manager to oversee a busy central services team. The role includes managing daily operations, supporting team development, and acting as an escalation point for customer issues. Ideal candidates will have strong people management skills, experience in customer service, and a commitment to continuous improvement. This position offers a competitive salary ranging from £33,060 to £40,000, along with generous benefits and career development opportunities.

Benefits

Competitive salary

26 days holiday (increasing to 30)

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Experience managing people and coaching a team.
• Background in customer service is important.
• Comfortable using IT systems.

Responsibilities

• Oversee the day-to-day running of central services team.
• Support team development and performance.
• Act as escalation point for customer issues.

Skills

People management

Scheduling and planning

Customer service

Communication skills

Continuous improvement focus

Tools

Microsoft Office

Job description

A leading water company in the United Kingdom is seeking a Technical Operations Team Manager to oversee a busy central services team. The role includes managing daily operations, supporting team development, and acting as an escalation point for customer issues. Ideal candidates will have strong people management skills, experience in customer service, and a commitment to continuous improvement. This position offers a competitive salary ranging from £33,060 to £40,000, along with generous benefits and career development opportunities.