Technical Operations Coordinator

Attega Group Ltd; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

A dynamic operations company is seeking a Technical Operations Coordinator to support the operations and project teams. The role involves central coordination between teams to ensure efficient technical deployments and meet quality standards. The ideal candidate has strong communication skills, is organised, and has access to a vehicle for office attendance. Join a supportive environment that values training and development opportunities, with great benefits including annual leave and a pension contribution.

Benefits

22 days annual leave plus bank holidays

Standard pension contribution: 3% employee / 5% employer

Training and development opportunities

Qualifications

• Strong verbal and written communication skills.
• Excellent organisational skills with the ability to manage multiple tasks.
• Must be able to drive and have daily access to a vehicle.

Responsibilities

• Act as a central coordination point between teams.
• Participate in technical calls with customers.
• Track project timelines and deliverables.
• Maintain documentation of incidents and resolutions.

Skills

Verbal communication skills

Organisational skills

Interpersonal skills

Windows knowledge

Microsoft 365 knowledge

Customer-focused

Job description

Technical Operations Coordinator

Contract Type: Permanent, Full Time
Salary: £28,000 - £31,800 per year
Location: Billingshurst (office-based with cross-team collaboration)
Must have access to a vehicle

Job Description

We are all about finding brilliant people, and we hope you could be the next person to join our team! The Technical Operations Coordinator plays a key role in supporting our Operations and Project teams, ensuring technical deployments are coordinated efficiently and delivered right‑first‑time. Acting as a central point between internal teams, customers, and third‑party suppliers, you'll help ensure technical deliverables meet agreed scope, quality standards, and deadlines. If you're looking for a role within a business that values trust, accountability, and collaboration—where training and development are encouraged—then we'd love to hear from you.

Responsibilities

• Acting as a central coordination point between Sales, Projects, Operations, and Customer Services
• Participating in pre‑deployment technical calls with customers and third‑party service providers
• Reviewing and validating technical information to ensure right‑first‑time deployments
• Tracking project timelines, deliverables, and cross‑team dependencies
• Ensuring all technical documentation is accurate, complete, and correctly stored
• Ensuring deployment engineers fully understand the technical scope of projects
• Verifying provisioning tasks are completed prior to project commencement
• Coordinating delivery of all required equipment and licences
• Assisting with deployment activities such as provisioning and labelling
• Receiving, prioritising, and coordinating responses to technical issues
• Escalating issues to the appropriate technical teams and keeping Project Managers informed
• Maintaining accurate documentation of incidents and resolutions

Requirements

• Permanent, full‑time position
• Working hours: 8:30am - 5:30pm with a 1‑hour lunch break
• Must be able to drive and have daily access to a vehicle to attend the office
• Strong verbal and written communication skills
• Excellent organisational skills with the ability to manage multiple tasks
• Good working knowledge of Windows and Microsoft 365
• Customer‑focused with strong interpersonal skills
• Calm, resilient, and able to work effectively under pressure

Desired Skills

• Basic understanding of networking concepts (LAN/WAN, DNS, DHCP)
• Knowledge of ITIL or service management principles
• Experience with remote support tools
• Awareness of cybersecurity best practices
• CompTIA Network+ or similar qualification

Benefits

• 22 days annual leave plus bank holidays
• 3 days must be taken during the Christmas shutdown
• Standard pension contribution: 3% employee / 5% employer
• Supportive and collaborative working environment
• Training and development opportunities
• Exposure to varied technical and operational projects