Technical Onboarding Lead at High-Growth e-Commerce SaaS Scale up

Grey Matter Recruitment; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading e-Commerce SaaS company is seeking a Technical Onboarding Lead to shape and lead technical onboarding operations. In this role, you will drive technical setups and integrations for customers, leveraging your experience with B2B SaaS and API development to ensure successful onboarding. Join a fast-growing company known for its innovative solutions that enhance sustainability within the industry.

Qualifications

• Experience working with eCommerce platforms.
• Strong skills in data transformation and system migration.
• Proven track record of troubleshooting integration issues.

Responsibilities

• Lead technical discovery and consultation with customers.
• Oversee technical setup and integration of the product suite.
• Collaborate cross-functionally to resolve platform/integration issues.

Skills

Technical onboarding experience

Implementation experience with B2B SaaS

Experience with ERP and API

Ability to build APIs

Job description

Technical Onboarding Lead at High-Growth e-Commerce SaaS Scale up

Fantastic opportunity to shape and lead technical onboarding operations with a hyper growth eCommerce scale up.

Company

• Fast-growing, innovative company transforming the SaaS e-commerce tech landscape. Their all-in-one platform helps brands scale globally
• Backed by top Investors and a co-founder with excellent IPO track record
• Innovative E-Commerce SaaS platform improving sustainability for the industry
• One stop solution for all eCommerce operations
• Experienced leadership team

The Role

• Technical discovery and consultation with onboarding customers
• Responsible for technical set up and integration with the full product suite
• Develop scripts to transform data and handle migration between systems
• Lead cross functional collaboration to identify and troubleshoot any platform/integration issues with new customers

Desired Skills & Experience

• Technical onboarding/implementation experience with a B2B SaaS product (preferably eCommerce)
• Experience working with ERP, API’s and eCommerce platforms
• Ability to build API’s to retrieve and export data between systems

If you feel you have the relevant experience please reply to this advert or email your CV to [e-mail]

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Tech Solutions Team are specialists in the digital technology and SaaS industry and work with a range of companies from disruptive fintech’s to established marketing SaaS platforms and rapidly growing ad technology tools to digital marketplaces.

The key roles they hire for are Solutions Consultants, Sales Engineers, Product Managers, Technical Account Managers and Pre-Sales Engineers. Our portfolio of roles includes a variety of technical, commercial, individual contributor and management roles.