Technical Manager

Applause IT Recruitment Ltd; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A managed services provider in Birmingham is seeking a Technical Manager to oversee their Technical Support and Technical Projects teams. This leadership role requires a proven track record in a similar position within an MSP, as well as strong technical knowledge in areas like Microsoft 365 and Azure. You'll focus on driving service delivery and operational improvements while managing team performance and client relationships.

Qualifications

• Proven experience in a technical leadership role within an MSP.
• Strong technical knowledge in Azure, networking, and virtualization.
• Experience managing an IT support desk or technical project team.

Responsibilities

• Lead and develop the technical support and projects teams.
• Act as the senior escalation point for complex IT issues.
• Ensure SLAs and project deadlines are met.

Skills

Technical leadership

Microsoft 365 knowledge

Client communication

Operational efficiency improvement

Tools

ConnectWise

Autotask

RMM/PSA tools

Job description

Technical Manager - MSP Services

Salary: 45,000 - 65,000 per annum, dependent on experience
Contract Type: Permanent, Full-Time

Overview

An exciting opportunity has arisen for an experienced Technical Manager to join a well‑established Managed Services Provider (MSP) based in Birmingham.

Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction.

This is a key leadership position for someone with a strong MSP background who enjoys combining hands‑on technical expertise with team management and strategic input.

The Role

As the Technical Manager, you will:

• Lead, mentor, and develop the Technical Support and Technical Projects teams.
• Act as the senior technical escalation point for complex IT issues.
• Manage team workloads and ensure SLAs and project deadlines are met.
• Drive operational efficiency through continuous improvement initiatives.
• Build strong client relationships and represent the technical team in meetings.
• Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals.
• Contribute to the ongoing development of internal processes, tools, and service standards.

Skills and Experience Required

• Proven experience in a Technical Manager, IT Manager, or similar leadership role within a Managed Services Provider (MSP).
• Strong technical knowledge across Microsoft 365, Azure, networking, virtualisation, and RMM/PSA tools.
• Experience managing or overseeing an IT support desk and/or technical project team.
• Excellent communication and client‑facing skills.
• Demonstrable experience improving operational processes and service efficiency.

Desirable Skills

• ITIL, PRINCE2, or other management/technical certifications.
• Experience with ConnectWise, Autotask, or similar MSP software.
• Awareness of cybersecurity best practices within managed service environments.

If you're an experienced Technical Manager looking to take ownership of technical operations and help drive growth and efficiency within a successful MSP, we'd love to hear from you.