Technical Lead and Solution Design Manager

ZipRecruiter; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading in-store digital engagement firm in Central London is looking for an experienced Technical Lead and Solution Design Manager. This role is essential for guiding the technical team, consulting with clients to deliver tailored solutions, and managing multiple projects effectively. Ideal candidates will have robust experience in AV systems and excellent communication and organizational skills. A hybrid working policy is offered.

Benefits

Salary in line with experience

Opportunity to work with a talented team

Innovative and dynamic environment

Qualifications

• At least 3 years of experience working for an AV System Integrator.
• Expertise in digital and interactive Audio/Video Hardware.
• Strong problem-solving skills to address customer complaints.

Responsibilities

• Consult with clients to define project requirements.
• Manage and coordinate technical design phases.
• Engage and coordinate with internal teams.

Skills

AV System Integration

Client communication

Organizational skills

Problem-solving

Audio/Video hardware expertise

Tools

Microsoft Office

Autocad

Solidworks

Job description

Overview

M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry.

M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.

With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.

The Job

For our branch M-Cube UK we are looking for an experienced Technical Lead and Solution Design Manager. Leading the M-Cube UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers.

Main responsibilities

• Face to face and remotely consult with clients, current and potential, to help define their project requirements.
• Manage and coordinate technical design phases to meet customer needs.
• Proactively coordinate and activate resources as needed to achieve project goals.
• Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis).
• Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements.
• Coordinate and maintain relationships between M-Cube and various stakeholders.
• Design, suggest and test / implement new solutions.
• Provide remote and onsite support for installations.
• Produce technical documentation and manuals.
• Be driven by successful results, ensuring a professional manner from initial meeting to conclusion.
• Manage a small, focussed team.
• Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies.

Essential Skills

• At least 3 years of experience working for an AV System Integrator.
• Motivated, determined and confident decision-making skills.
• Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits.
• Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams.
• Strong organisational skills, with the ability to manage multiple projects simultaneously.
• Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems.
• Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point.
• Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls).
• Fundamental Understanding of Mechanical and Electrical engineering.
• Small Scale Audio Design and Commissioning.
• Experienced in creating technical proposals, diagrams, and presentations.
• Strong problem-solving skills to address customer complaints and implement effective resolutions.

Desirable Skills

• Experience with some or all the following: Autocad, Visio (or similar), Solidworks

Our offer

• A salary in line with experience and market conditions
• Opportunity to work with a driven, passionate, talented team
• A position in an international company with an innovative and dynamic environment
• Company hybrid working policy

Worksite

Central London