Technical Lead

Minster Law; Kettlethorpe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading legal firm in the United Kingdom is looking for a Qualified Solicitor or Legal Executive to support the Volume Claims management team. This role involves handling personal injury claims, mentoring junior colleagues, and ensuring quality client outcomes. Candidates should have at least 4 years of PQE, strong communication and technical skills, and a commitment to excellent client care. The position offers an engaging work environment with the opportunity to lead and develop a team.

Qualifications

• At least 4 years of PQE.
• Experience mentoring junior or developing colleagues.
• Proven track record of dealing with personal injury claims.

Responsibilities

• Support the Volume Claims management team.
• Act as a technical referral point for injury cases.
• Ensure effective governance controls and measurements.

Skills

Strong communication skills

Technical ability in personal injury claims

Coaching skills

Problem-solving skills

Education

Qualified Solicitor or Legal Executive

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A Qualified Solicitor of Legal Executive with additional practicing rights will support the Volume Claims management team with the performance, development and technical supervision of a team of OIC and Fast Track RTA Fee Earners.

Key Accountabilities

• Act as a technical referral point for the department, providing guidance on issues relating to OIC and Fast Track personal injury cases, both litigated and non‑litigated to ensure the best customer outcome in a cost‑effective way.
• Identify and implement litigation tactics to improve customer outcomes and maximise income generation.
• Ensure complex cases are identified and referred to the appropriate liaison or act as the liaison between OIC and Fast Track and MT.
• Optimise supervision across the team ensuring consistent application of standards, process and working practice.
• Conduct file reviews and other technical supervision required under internal management controls.
• Support the Management Team in ensuring effective governance controls and measurements are in place to track and report progress.
• Provide coaching and feedback to the team highlighting any issues identified to improve the quality of client outcomes and monitor all issues through the appropriate forums.
• Where appropriate, act as a technical liaison between Minster Law and external suppliers including Counsel and Costs Draftsman.
• Understand the Minster Law cost process and provide technical support to fee‑earners.
• Identify process issues and work with relevant stakeholders to resolve these.
• Work with the Management Team to create a culture of continuous improvement and high levels of staff engagement and contribute to the overall operational plan.
• Undertake project work including managing departmental projects and representing the department on business‑wide projects.
• Assist the management team in identifying training needs and skills gaps across the team, produce relevant precedents and training materials and deliver group based training or one‑to‑one coaching, maintaining a department‑wide training and competency log.
• Work closely with the management team to ensure that both team and fee‑earner development is appropriately progressed and business change is fully embedded.
• Undertake any other tasks as deemed relevant and reasonable by the business.
• Where appropriate, have case ownership alongside the above accountabilities and handle matters in accordance with Team KPIs. Lead by example in terms of what good looks like.

A pragmatic leader who is personally motivated by working through others

• Act with drive, pace and passion taking a pride in delivery of great outcomes.
• Takes personal ownership, leads by example and bounces back after setbacks.
• Enjoys delivering in periods of intense change.
• Logical problem solver who creates clear options and acts decisively.
• Strong interpersonal skills engaging and influencing others to take action.

Technical Skills

• A legal specialist with extensive technical experience in litigated claims.
• Applies a depth of understanding of pre and post litigated claims adopting legal principles to solve problems, developing case strategies and providing appropriate advice to clients.
• Extensive experience dealing with and resolving customer complaints and potential negligence.
• Full understanding of the case management, indemnity and litigation, the key performance drivers and how to address barriers.
• Strong understanding of business process, case practice and how to optimise performance.
• Strong coaching skills encouraging direct reports to maximise their performance and behaviours.
• Excellent understanding of regulatory requirements.

Essential

• Ideally a Qualified Solicitor or Legal Executive with additional practicing rights with at least 4 years PQE.
• Interest and experience mentoring junior or developing colleagues.
• Demonstrate clear direction, taking accountability for the team's objectives and performance.
• Strong communication skills and excellent time management.
• Proven track record of dealing with personal injury claims to include Part 7, Part 8 and OIC litigation.
• Strong technical ability with practical knowledge of OIC Fast Track procedures and knowledge of Multi and Intermediate Tracks.
• Clear understanding of MI.
• Commitment to delivering excellent client care.

Desirable

• Previous team management/team leader/ supervisory experience desirable and to include performance management, achievement of objectives and motivating/developing individuals.
• Excellent numeric and literacy skills, with strong Microsoft Word, Excel and PowerPoint.
• Robust – able to deal with changing circumstance and challenging situations whilst still achieving objectives.
• Mantains a positive attitude, self‑motivated and uses own initiative.
• High standard of work quality, attention to detail and organisational skills.
• Positive and innovative approach to problem solving.
• Commitment to delivering excellent client care for each of our clients.