Technical Design Authority

Queen Square Recruitment Ltd; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology recruitment agency is seeking a Technical Design Authority for BMC Helix in Reading, UK. This role involves leading the technical delivery across multiple ITSM projects, ensuring architecture and integration align with enterprise standards. The ideal candidate has over 5 years of experience in BMC Helix and a strong knowledge of ITSM processes. This hybrid position offers an attractive market rate for the right candidate.

Qualifications

• 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
• Strong experience with AR System and Atrium CMDB.
• Deep knowledge of ITSM processes like Incident, Change, Problem.

Responsibilities

• Define and validate architecture for BMC Helix modules.
• Architect integrations with third-party systems.
• Conduct risk assessments and dependency management.

Skills

BMC Helix / Remedy ITSM architecture

AR System

Atrium CMDB

Digital Workplace

API development

Agile delivery models

Job description

Job Title: Technical Design Authority (BMC Helix)

Location: Reading, UK (Hybrid, 2–3 days on-site)

Contract Length: 6 months

Rate: INSIDE IR35 - Open to market rates

About the Role

We are seeking an experienced Technical Design Authority (TDA) to lead end-to-end technical delivery for BMC Helix solutions within a complex enterprise environment. This position combines solution architecture, technical oversight, integration leadership, and delivery governance for large-scale ITSM programmes.

You will ensure technical integrity across the full lifecycle—from design to deployment—while guiding teams, stakeholders, and third-party partners to deliver high-quality, secure, scalable solutions.

Key Responsibilities

• Define and validate architecture for BMC Helix modules including ITSM Suite, Digital Workplace, CMDB, and Smart IT.
• Design secure, scalable, maintainable solutions using Helix Innovation Studio and Business Workflows.
• Ensure alignment to ITIL best practices and enterprise-wide standards.
• Architect integrations with third-party systems such as Active Directory, orchestrators, and service assurance tools.
• Configure APIs, web services, and middleware for data exchange.
• Manage complex integration scenarios including CMDB reconciliation and identity management.
• Oversee technical delivery across multiple projects, ensuring governance compliance.
• Conduct risk assessments, dependency management, and mitigation planning.
• Balance customization vs. out-of-the-box usage to minimize technical debt.
• Collaborate with PMO on delivery plans, timelines, and resource allocation.
• Lead Agile execution models (Scrum / iterative delivery).
• Support testing cycles including E2E testing, UAT, and go-live readiness.
• Implement monitoring and health checks for ITSM and CMDB modules.
• Identify automation and optimisation opportunities to streamline processes.

Your Profile

Essential Skills & Experience

• 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
• Strong experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
• Deep knowledge of ITSM processes (Incident, Change, Problem, Service Request).
• Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
• Strong understanding of API development, web services, and data migration.
• Experience working with both Agile and Waterfall delivery models.
• Ability to manage complex delivery landscapes and multi-vendor environments.

Desirable

• Strong customer-facing and stakeholder management skills