Technical Delivery Manager

Adecco; Grays; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading staffing agency in Grays is seeking a Technical Service Delivery Manager. You will lead complex issue resolution, improve service delivery, and mentor team members while collaborating with project management. This role requires strong IT support experience, with a focus on infrastructure and cloud services. Competitive salary and career development opportunities are offered in a supportive team environment.

Benefits

Competitive salary

Career development opportunities

Supportive, collaborative team culture

Qualifications

• Experience in IT support or technical management (MSP experience ideal).
• Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential).
• Proven leadership and project delivery skills.

Responsibilities

• Be the go-to expert for escalated technical issues.
• Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction.
• Partner with the Project Manager to scope and deliver IT projects.

Skills

IT support or technical management experience

Knowledge of IT infrastructure, networks, and cloud services

Leadership and project delivery skills

Communication and stakeholder management

Education

ITIL, PRINCE2, or Agile certifications

Job description

Overview

Location: Grays, Essex

Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?

We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.

What You'll Be Doing

• Be the go-to expert for escalated technical issues
• Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction
• Partner with the Project Manager to scope and deliver IT projects
• Mentor and guide technical team members
• Identify and implement improvements in service delivery
• Maintain accurate technical documentation and report on KPIs

What You'll Bring

• Experience in IT support or technical management (MSP experience ideal)
• Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)
• Proven leadership and project delivery skills
• Excellent communication and stakeholder management
• ITIL, PRINCE2, or Agile certifications (a plus)

Why Join Them?

• Competitive salary
• Career development opportunities
• Supportive, collaborative team culture

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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