Technical Customer Support

OA; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology solutions provider is seeking a proactive Technical Customer Support professional to join their team in Stevenage. This full-time role involves providing technical support, assisting with installations, and maintaining customer communications. Ideal candidates will have GCSE in Maths and strong problem-solving skills. The salary ranges from £25,000 to £30,000, with various benefits including private medical after one year and 25 days annual leave.

Benefits

Private medical eligible after 1 year

25 days annual leave plus bank holidays

Enhanced pension options

Death in service

Qualifications

• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.

Responsibilities

• Provide first-line technical support to customers via phone and email.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies.
• Manage the RMA process and customer communications.

Skills

Excellent verbal and written communication

Strong problem-solving skills

Knowledge of SQL database installation

Ability to gather relevant information

Education

GCSE or equivalent in Maths

Job description

Overview

Location: Stevenage | Salary: £25,000 – £30,000 | Job Type: Permanent, Full-Time

Technical Customer Support – About the Role: We are looking for a proactive Technical Customer Support professional to join our client’s small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site work. You will work closely with both support and operations teams to ensure excellent service for customers.

Technical Customer Support – Details

• Monday to Friday, full-time, fully office-based.
• £25,000 – £30,000 per annum.
• Benefits: Private medical eligible after 1 year, 25 days annual leave bank holidays, enhanced pension options, death in service.

Technical Customer Support – Core Duties

• Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system.
• Offer pre-sales and post-sales technical assistance.
• Assist with installations and on-site support when needed.
• Monitor hosted services for faults or anomalies and communicate issues internally and externally.
• Manage the RMA process and customer communications.
• Support operations by fulfilling orders when required.
• Assemble cables, accessory kits, and solar kits.
• Maintain documentation and FAQs to streamline support processes.
• Support sales team with technical queries before and after delivery.
• Travel to customer sites as needed for installations or fault diagnosis.
• Work closely with internal teams, including sales and R&D, to resolve complex issues.

Technical Customer Support – What We’re Looking For

• GCSE or equivalent in Maths.
• Excellent verbal and written communication skills; patient and clear when supporting customers.
• Strong problem-solving skills and ability to gather relevant information.
• IT/electronics qualifications advantageous but not essential.
• Knowledge of SQL database installation/maintenance is a plus.
• Full UK driving licence and flexibility to travel.

If you are interested in this role, please apply with your most recent CV.

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