Technical Customer Success Executive - Warrington Office

Sunbelt Rentals UK & Ireland; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading rental company is seeking a Technical Customer Success Executive in Warrington to manage the entire customer journey. This office-based role demands exceptional communication and relationship management skills, resolving customer issues and ensuring satisfaction. Responsibilities include contract administration, upselling, and maintaining knowledge of products. The company offers competitive wages, excellent development opportunities, and a range of exceptional benefits including an incentive scheme, life assurance, and an employee assistance programme.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Experience in customer service or a related field.
• Ability to handle multiple inquiries and provide timely responses.
• Strong understanding of CRM tools and data usage.

Responsibilities

• Manage the end-to-end customer journey with industry-leading standards.
• Act as the central point of contact for customers and colleagues.
• Deliver accurate and timely hire contract administration.
• Proactively resolve issues to maintain operational excellence.

Skills

Customer relationship management

Communication skills

Problem-solving skills

Job description

A leading rental company is seeking a Technical Customer Success Executive in Warrington to manage the entire customer journey. This office-based role demands exceptional communication and relationship management skills, resolving customer issues and ensuring satisfaction. Responsibilities include contract administration, upselling, and maintaining knowledge of products. The company offers competitive wages, excellent development opportunities, and a range of exceptional benefits including an incentive scheme, life assurance, and an employee assistance programme.