Customer Service Advisor

Talk Staff Group Ltd; Belper CP; On-site; GBP 26,000 - 31,000; Full time

Job summary

A manufacturing company situated in the United Kingdom is seeking a Technical Customer Service Advisor to deliver technical support and manage customer queries. The ideal candidate should have a strong background in customer service with a technical aptitude, capable of handling breakdowns and service repairs efficiently. This role offers a salary of £26,786 plus bonus, a comprehensive benefits package, and development opportunities within the organization.

Benefits

25 days holidays plus bank holidays

Amazing pension scheme

Subsidised private healthcare

Development opportunities

Qualifications

• Proven experience providing excellent customer service and administration.
• Good understanding of technical information and ability to retain information.
• Proven experience resolving issues.

Responsibilities

• Provide technical support and be the first point of contact for engineers and end users.
• Coordinate incoming queries and service repairs.
• Handle calls and emails professionally.
• Interpret and explain technical information.

Skills

Excellent customer service

Administration skills

Technical aptitude

Problem-solving

MS Office proficiency

Communication skills

Ability to work under pressure

Job description

We are currently looking to recruit a Technical Customer Service Advisor for our fast-growing manufacturing client, who offer sustainability and opportunities to develop within the company.

A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users.

As part of Technical Customer Service Advisor role, you’ll require:

• Proven experience providing excellent customer service and administration, ideally within the manufacturing sector
• Have a good understanding of technical information and the ability to retain information
• Proven experience of being able to resolve issues
• Competent with the use of MS Office applications
• Hold excellent communication skills and strong attention to detail
• Have the ability to work under pressure whilst prioritising workloads

Within the role you’ll also be:

• Coordinating all incoming queries and service repairs
• Handling incoming calls and emails and liaising with customers in a timely and professional manner
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone
• Interpret and explain technical information and instructions.
• Handling of day-to-day administration duties for the service and management team
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.

Salary & Working Hours

• £26,786 plus bonus per annum
• Monday to Friday working shifts between 8am and 6pm and Saturdays rota 9am – 12pm
• Fantastic benefits package including 25 days holidays plus bank holidays
• Amazing pension scheme
• Development opportunities
• Subsidised private healthcare

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment agency in relation to this vacancy.

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

0115 697 2662