Technical Coordinator Propulsion UK

Wärtsilä Corporation; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A marine technology leader located in Glasgow is seeking a Field Service Coordinator to provide daily support for Field Service Engineers. The ideal candidate will have a technical background, strong problem-solving and communication skills, and an excellent understanding of customer needs. Responsibilities include coordinating service activities, ensuring high-quality service delivery, and liaising with stakeholders. Join a diverse global team committed to a sustainable maritime future.

Qualifications

• Technical background within a service position is desirable but not essential.
• Willingness and ability to travel nationally and internationally.

Responsibilities

• Coordinate Field Service activities successfully.
• Liaise with service engineers to ensure job completion.
• Support customer enquiries related to Engineer Service.

Skills

Problem-solving skills

Communication skills

Attention to detail

Customer understanding

Education

Recognised Engineering qualification or equivalent experience

Job description

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians – deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future‑oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator (Propulsion), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activities of our Field Services teams.

This is a permanent role and is located in Glasgow.

What are your main tasks and responsibilities?

• Responsible for the successful coordination relating to Field Service activities
• Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
• Provide support in managing customer enquiries related to Engineer Service.
• Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the customer.
• Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
• Identify and implement improvements through cost efficient means.
• Attend customer site visits with internal stakeholders and communicate effectively with on‑site teams relative to the service job.

What do we expect from you?

• A technical background, preferably within a service position is desirable but not essential
• Demonstrable ability to communicate & solve problems effectively
• Structured, good attention to detail and self‑motivated
• You will have an excellent customer understanding
• Recognised Engineering qualification, or equivalent experience
• Willingness and ability to travel nationally and internationally

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co‑creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.