Technical Consultant - 2nd line Support Engineer

Wanstor Limited; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading IT solutions provider in London is seeking a Technical Consultant - 2nd line Support Engineer to ensure smooth IT operations for clients. The role involves troubleshooting complex issues in Office365 and managing user accounts. Candidates should have experience in IT support, knowledge of networking, and relevant Microsoft qualifications. Enjoy generous leave, continuous learning opportunities, and a friendly team environment. This position is hybrid based in London.

Benefits

24 days annual leave, increasing to 28

Paid days for personal development

Volunteer opportunities with paid days

Qualifications

• Experience in troubleshooting complex mail flow queries in Office365.
• Ability to manage group creation and user management in Active Directory.
• Familiarity with configuring and troubleshooting network connections.

Responsibilities

• Manage Email services, ensuring smooth operation.
• Setup and configure Windows PCs and laptops for users.
• Conduct customer infrastructure reviews and provide IT service recommendations.

Skills

IT support experience

Networking troubleshooting

Windows 10 support

Microsoft server operating systems

Knowledge of ITIL

Education

Relevant Microsoft technical qualifications

Job description

Technical Consultant - 2nd line Support Engineer

Department: Service Management

Employment Type: Permanent - Full Time

Location: Hybrid

Description

👋 Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for a 2nd line Support Engineer (Technical Consultant). A Technical Consultant role at Wanstor includes ensuring smooth running of IT operations for our leading customers. You will need to take ownership of all requests, managing the process through to successful completion, whilst delivering best in class customer service.

What You'll Do

• Managing Email services in Office365 & Microsoft Exchange. Troubleshooting complex mail flow queries.
• User management including group creation and management.
• Active Directory and Azure AD, managing multi factor authentication and VPN connectivity.
• Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the deployment of equipment and software.
• Configuring and troubleshooting network connections in LAN, WAN, WIFI and DSL (Inc FTTC & FTTP, DIA & MPLS) Environments.
• Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones.
• Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores.
• Maintaining good customer relations along with site visits in the greater London area.
• Microsoft Office 365 integration.
• Managing assets and inventories through software tools.
• Migrating customer sites and users to new infrastructure.
• Producing documentation for deployments and changes.
• Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site openings.
• Customer infrastructure reviews covering IT service recommendations.

What You'll Need

• Previous experience of IT support and projects at 1st/2nd line level.
• Supporting Windows 10 within a Microsoft domain environment.
• Deploying / troubleshooting / maintenance of hardware (Auto-Pilot & MDM).
• Networking and network troubleshooting (LAN, WAN, WIFI, VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard.
• Experience of Microsoft server operating systems and technologies.
• Relevant Microsoft technical qualifications.
• Knowledge of ITIL, incident, problem and change management.
• Able to understand and operate to the standards of Cyber Essentials for ITSecurity.

What You'll Love

• 🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• 📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• 🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• 🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• 🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.