Technical Claims Handler - (Hybrid Working)

Marsh & McLennan Companies; Norwich; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for dedicated Technical Claims Handlers to join their dynamic team in Norwich. This hybrid role offers an exciting opportunity to work on complex global insurance contracts while receiving full training and support. Ideal candidates will possess strong communication and analytical skills, thrive in a collaborative environment, and demonstrate a keen interest in the insurance sector. With a commitment to professional development and a vibrant company culture, this position promises a rewarding career path in the commercial insurance industry.

Benefits

Professional Development Opportunities

Supportive Leadership

Inclusive Culture

Career Opportunities

Well-being Benefits

Qualifications

• Strong attention to detail and methodical approach.
• Good standard of education with numeracy skills.

Responsibilities

• Manage new claim notifications and updates.
• Negotiate settlements with insurers for clients.
• Review policy wordings for best claims settlements.

Skills

Attention to Detail

Communication Skills

Analytical Skills

Organizational Skills

Numeracy Skills

Education

Good Standard of Education

CII Qualifications (or willingness to study)

Job description

Technical Claims Handler - (Hybrid Working)

We are seeking a number of talented individuals to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office.

Full training and support will be provided, so if you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you! Whilst previous Claims/Insurance experience would be ideal, we would also be happy to consider entry-level candidates, as long as they are able to demonstrate a genuine interest in a career within Insurance.

Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

We will rely on you to:

1. Receive, handle and manage new claim notification, subsequent updates and collection requests.
2. Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients.
3. Review and interpret policy wordings to obtain the best claims settlements for Clients.
4. Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
5. Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out:

• Previous claims handling/insurance experience, with either an Insurer or Broker.
• For consideration for a more senior level position, previous training, coaching and mentoring experience together with prior experience of operating at a senior level, would be ideal.
• CII qualifications or a willingness to study for and obtain.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.