Technical Claims Handler

ACTIVATE GROUP LIMITED; Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management company in the United Kingdom is seeking a Technical Claims Handler to manage vehicle claims from customers. The ideal candidate will excel in customer service, handle a high volume of calls, and ensure that all service level agreements are met or exceeded. The role offers hybrid working post-training, competitive salary, and numerous benefits including health cash plans and enhanced parental pay.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity / paternity / adoption pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everybody

Responsibilities

• Manage vehicle claims from a range of customers.
• Make outbound and receive inbound calls to and from customers.
• Using bespoke software to record and maintain information related to each claim.
• Manage own workload and prioritize assigned claims.
• Provide accurate updates to team managers and customers as required.
• Ensure that all Service Level Agreements (SLAs) are met and exceeded.
• Collaborate to achieve an optimal repair journey.

Skills

Excellent customer service skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Experience in a target driven and fast-paced environment

Experience within the insurance and claims industry

Job description

Job title: Technical Claims Handler

Department: BT Team

Location: Peterborough or Halifax

Hours: 37.5 hours per week, hybrid working once completed training

Salary: Competitive

We’re looking for a Technical Claims Handler to be part of our success story.

Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.

Great career development opportunities – grow with us.

About the role

To manage vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.

Key responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service.
• Provide accurate updates to team managers and customers as required.
• Ensure that all SLA’s are met and exceeded.
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

Skills and experience

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.
• Experience of working in a target driven and fast paced environment desirable.
• Experience within the insurance and claims industry desirable.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan – claim back the cost of things like dentist and optical check ups.
• Enhanced maternity / paternity / adoption / shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Purpose

Make someone's bad day better

Values

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.