Technical Author

Shared Services Connected Ltd; Hemel Hempstead; On-site; GBP 70,000; Full time

Job summary

A leading services provider in Hemel Hempstead is looking for a skilled professional to create high-quality design documentation and support technical writing standards. The ideal candidate should possess strong technical writing skills, experience in producing documentation, and the ability to manage multiple priorities. This full-time role offers a competitive salary of up to £70K, along with benefits such as 25 days of annual leave, health insurance, and a pension plan.

Benefits

25 days annual leave with option to buy additional days

Health Shields

Life assurance

Pension

Car allowance

3% flex benefit

Single private medical cover

Qualifications

• Strong technical writing skills for both technical and operational audiences.
• Experience producing policies, processes, procedures, and templates.
• Ability to convert complex technical details into clear, structured documentation.

Responsibilities

• Create and maintain high‑quality design documentation.
• Ensure content consistency with architectural standards.
• Coach engineers to improve documentation capabilities.

Skills

Technical writing skills

Policy and procedure documentation

Organizational skills

Education

Technical qualification (e.g., Computer Science)

Job description

What you will be doing:

• Create and maintain high‑quality design documentation (HLDs/LLDs).
• Ensure content is consistent with architectural standards, security principles, and governance requirements.
• Support design assurance and act as the go‑to expert for documentation queries.
• Develop templates, standards, and best‑practice guidance.
• Produce operational and service documentation for seamless transition into support.
• Coach engineers to improve documentation capability and consistency.

What You’ll Bring:

• Strong technical writing skills for both technical and operational audiences.
• Experience producing policies, processes, procedures, and templates.
• Ability to convert complex technical detail into clear, structured documentation.
• Hands‑on experience supporting HLD/LLD creation.
• Comfortable working within structured governance and assurance frameworks.
• Excellent organisation skills and ability to manage multiple priorities.

It would be great if you had:

• Experience in PRINCE2, PMI or project‑delivery environments.
• Background in service delivery or customer‑facing roles.
• Technical qualification (, Computer Science).
• Familiarity with MoD/JSP standards, Secure by Design, and NCSC guidance.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time
Location: Hemel Hempstead
Security Clearance Level: Eligible for DV Clearance
Internal Recruiter: Jane
Salary: To £70K depending on level of experience
Benefits: 25 days annual leave with the option to buy additional days, Health Shields, life assurance, pension, £ car allowance, 3% flex benefit, single private medical cover.