Technical Application Support Specialist (TASS)

lloyds banking group; Birmingham; Hybrid; GBP 67,000 - 75,000; Full time

Job summary

A leading UK banking institution in Birmingham seeks a Technical Application Support Specialist to manage cloud infrastructure and improve service reliability. This role requires expertise in development and SRE practices, working within a hybrid model to support a team focused on high performance and innovation. Candidates should have strong skills in coding, cloud technologies, and incident management. Join our diverse and inclusive environment dedicated to helping Britain prosper.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping

Generous holiday allowance

Wellbeing initiatives and parental leave policies

Qualifications

• Strong understanding of coding language IRIS/MUMPS.
• Proficient in .NET, SQL & React.
• Experience with Infrastructure as Code and CI/CD pipelines.
• Strong understanding of SRE mentality.

Responsibilities

• Design and own SLOs for critical platform services.
• Lead incident response and post-mortem analysis.
• Champion SRE principles across teams.
• Provide technical oversight across cloud infrastructure.
• Identify improvements in deployment and monitoring.

Skills

IRIS/MUMPS

.NET

SQL

React

SRE & DevOps

Azure DevOps

Terraform

Jenkins

Dynatrace

Cloud Observability

GCP

Azure

Tools

Jenkins

GitHub

Harness

Job description

End Date Thursday 01 January 2026

Salary Range £67,023 - £74,470

We support flexible working – click here for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s biggest Retail, Digital and Mobile bank with over 30 million customers and a big responsibility to help Britain Prosper. We’re in the middle of a £3bn investment into our People, Platforms and Data as part of our strategy to build the Bank of the Future and grow sustainably.

This is a time of growth for the Segments and Propositions platform. We’re passionate about building a diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate.

Team is looking for an experienced and passionate Technical Application Support Specialist (TASS) with strong hands‑on development experience. As a TASS you’ll be an active and leading member of a team of engineers – working to run and maintain a set of products and services on a combination of Private Cloud (Kendryl) and Public Cloud (GCP).

Job Description

Key responsibilities include:

• Reliability & Performance Management: Design, implement and own the SLOs for critical platform services. Monitor system health, manage error budgets, and drive improvements in Mean Time to Failure (MTTF) and Mean Time to Recovery (MTTR).
• Incident & Problem Management: Lead incident response and post-mortem analysis. Ensure root cause identification and long‑term remediation strategies are implemented.
• Platform Advocacy & Collaboration: Champion SRE principles across Segments & Propositions Lab. Collaborate with Lab Product Owners, Engineering Leads, and application teams to embed reliability into design and delivery.
• Technical Leadership: Provide technical oversight across cloud infrastructure, CI/CD pipelines, observability tooling, and automation frameworks. Guide engineers in adopting scalable and resilient solutions.
• Continuous Improvement: Identify and implement improvements in deployment, monitoring, and alerting processes. Drive automation to reduce toil and improve operational efficiency.
• Governance & Compliance: Ensure platform services adhere to internal risk, security, and compliance standards. Support audit and regulatory reporting requirements.

What you’ll need

• Strong understanding of coding language IRIS/MUMPS
• Proficient in .NET, SQL & React
• Strong understanding of SRE & DevOps, including experience of Infrastructure as Code and CI/CD pipelines using tools such as Azure DevOps, Terraform, or Jenkins.
• Any Programming language experience
• SRE mentality (SLI, SLO & SLA) using Observability, Logging, Monitoring & Alerting (Dynatrace)
• Proficient in Dynatrace, Splunk, SRE GCP & Cloud Observability
• Ideally coming from a software engineering or scripting skill background and have moved into SRE/DevOps while gaining a wider understanding of application ecosystems.
• Knowledge of GCP and Azure cloud platforms.
• Experience in identifying toil and design automated solutions to remove it.
• Leading a team, mentoring, coaching, and developing peers across the teams in the lab, while the other major part of the role will be acting as a completely hands‑on DevOps/SRE to lead by example.
• Maintain, support & improve our cloud infrastructure in a specific technical area
• Investigate, fix and remove service issues with an engineering mindset. Identify ways in which to improve observability continuously.
• Lead incident post‑mortems
• Support building a strong team by mentoring early career engineers to advance technical skills

Desirable

• Can independently design, implement, manage and optimise cloud orchestrations and are proficient in using orchestrations tools such as Jenkins, GitHub, and Harness.
• Experience of developing for, or administrating Kubernetes clusters in a production environment.
• A strong understanding of Cloud security and networking.
• Technical architecture and Microservice design principles.

Location and Hybrid working

The role is based in Birmingham with some travel to other lab locations. You should expect to be in office at least two days per week with home‑working available for the remaining days.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• Generous holiday allowance, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.