Technical Advisor

Blue Arrow; Belper CP; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading staffing agency is seeking a Technical Advisor in Belper. The ideal candidate will possess strong technical aptitude and experience in technical support. Responsibilities include providing advice to engineers, diagnosing issues, and delivering exceptional customer service in a fast-paced environment. The position offers a competitive salary of £27,349 and additional bonuses, with a focus on work-life balance and comprehensive training.

Benefits

Competitive salary

25 days holiday + bank holidays

Generous pension scheme

Modern contact centre

Team-building events

Full product training

Qualifications

• Strong technical aptitude with curiosity to understand how things work.
• Experience in Level 3 technical support preferred.
• GCSE Grade 4 or above (or equivalent) in English.
• Computer literacy including MS applications and Salesforce.

Responsibilities

• Provide technical advice to Gas Safe registered engineers.
• Diagnose and explain technical issues clearly.
• Deliver outstanding customer service over the phone.
• Work towards KPIs and ensure customer satisfaction.

Skills

Strong technical aptitude

Excellent communication skills

Problem-solving skills

Team-oriented mindset

Computer literacy

Education

GCSE Grade 4 or above in English

Tools

Microsoft applications

Salesforce

Job description

Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world‑class customer service, this could be the role for you.

What You'll Do

• Provide technical advice to Gas Safe registered engineers and end users.
• Diagnose and explain technical issues with clarity, accuracy, and diplomacy.
• Deliver outstanding customer service over the phone in a fast‑paced environment.
• Work towards KPIs, ensuring performance and customer satisfaction.
• Embrace seasonal demand: winter is busy with back‑to‑back calls, while summer offers quieter periods for training and development.

What They're Looking For

• Strong technical aptitude and curiosity to understand how things work.
• Experience in Level 3 technical support (ideal), with in‑depth problem‑solving skills.
• Level 1 or 2 support experience considered if you demonstrate strong problem‑solving ability.
• GCSE Grade 4 or above (or equivalent) in English.
• Computer literacy, including Microsoft applications and Salesforce.
• Excellent communication skills and a team‑oriented mindset.
• Call centre experience is beneficial but not essential.

What You’ll Get

• Competitive salary of £27,349 per year plus up to £1,500 bonus.
• 25 days holiday + bank holidays.
• Generous pension scheme for long‑term financial security.
• Modern, refurbished contact centre with sit‑stand desks to boost productivity and wellbeing.
• Clear shift planning to support work‑life balance.
• Fun team‑building events and competitions.
• Full product training provided.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.