Technical Account Manager - Zoom, London

Pantera Capital; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is looking for a Technical Account Manager to build strong customer relationships and enhance satisfaction with Zoom products. The ideal candidate will have over 5 years' experience in a technical role and relevant Cisco certifications. This hybrid position requires collaboration with internal teams and a focus on customer success, providing both technical consultation and support.

Benefits

Variety of benefits to support well-being

Opportunities for professional growth

Qualifications

• Possess Cisco certifications, such as CCNA, CCNP, or CCIE.
• Have more than 5 years experience in a client-facing, technical role.
• Have experience in troubleshooting network problems, firewalls, NAT.

Responsibilities

• Serve as a technical subject-matter expert on Zoom’s architecture.
• Partner closely with Customer Account and Customer Success teams.
• Drive complex technical escalations toward resolution.

Skills

Cisco certifications (CCNA, CCNP, CCIE)

Client-facing technical role experience (5+ years)

Communication and analytical skills

Troubleshooting network problems

Proficiency in video conferencing solutions

Job description

Overview

What you can expect

We are looking for an amazing Technical Account Manager to join our team. The ideal candidate will build excellent relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness. This role will be hybrid and will ideally require commute into the London Office.

Responsibilities

• Serving as a technical subject-matter expert on Zoom’s architecture and video/audio collaboration space
• Partnering closely with the Customer Account team and Customer Success Manager to improve the customer relationship
• Providing technical consultations for architecture integration and service optimization
• Driving complex technical escalations toward resolution
• Managing technical feature requests and requirements that are key to the customer’s success and process workflow
• Developing relationships with customers and providing recommendations to address their business needs

What we’re looking for

• Possess Cisco certifications, such as CCNA, CCNP, or CCIE
• Have more than 5 years experience in a client-facing, technical role
• Be flexible and have excellent communication, mentoring, analytical, and problem-solving skills
• Have experience in troubleshooting network problems, firewalls, NAT
• Be proficient in video conferencing or communication solutions, such as Cisco/Tandberg, Polycom, Lifesize, and Microsoft Lync/Office365
• Be able to articulate complex topics and address customer concerns, satisfaction, and retention in an ever-changing environment
• Understand Zoom partner and ecosystem partners, products, and applications
• Understand network topology, telecommunications architecture, UDP/TCP/IP networking, IP Telephony, SIP/H323, and audio/video codecs

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn information about benefits elsewhere.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.