Technical Account Manager (Cyber Security)

FlexIT Talent Solutions Ltd; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading Cyber Security firm in the UK is seeking an experienced Technical Account Manager to join their solutions team. This remote role is focused on enhancing customer service and operational relationships. The ideal candidate will have a solid background in Cyber Security, including familiarity with MDR and SOC functions. Responsibilities include onboarding customers, building Threat Models, and managing high-priority incidents. The position requires excellent communication skills and a proactive approach to service improvements.

Benefits

Flexible working hours

Competitive salary

Qualifications

• Previous experience in Cyber Security roles required.
• Strong customer focus and service advocacy is crucial.
• Ability to manage and prioritize incidents is necessary.

Responsibilities

• Onboard customers and assess business risks.
• Build and maintain Threat Models.
• Serve as the main contact for operational matters.
• Advocate for customers within the team.
• Manage the relationship between customers and the team.
• Assist teams with operational issues.
• Implement technical enhancements to drive customer value.
• Act as a Subject Matter Expert for quality improvement.

Skills

Cyber Security specialization

Customer service management

SOP / MDR understanding

Threat Modelling

Operational troubleshooting

Job description

Technical Account Manager (Cyber Security)

Remote – UK Based

Up to £60,000 per annum plus additional benefits

Additional : Due to security clearance required candidates wishing to apply must be based in the UK

Our client, a leading UK Based MSSP, are looking for an experienced Cyber Security specialist to join their solutions team working as the dedicated Technical Account Manager. As the Technical Account Manager, you will bring your technical know-how, MDR / SOC, and act as the first point of call for customer service improvements

• Assist with the onboarding and building an understanding of customer business risks
• Work with the onboarding consultants to build Threat Models and maintain them during live service
• Allocated Technical Account Manager to act as a first point of contact for operational matters and proactive management of high priority and ongoing incidents
• Act as Customer advocate within the team
• Own the operational relationship between customers and the Team
• Assist the operational teams in fixing issues that arise during the operation of services
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for customers
• Act as the Subject matter Expert to improve the quality of service and maintain a roadmap for those customers

Core experience

• Previous experience and understanding of t...