Technical Account Manager (Affiliate Marketing) - Genie Shopping

Genie Ventures Ltd; Remote; GBP 45,000 - 60,000; Full time

Job summary

A fast-growing performance marketing company in the UK is looking for a Technical Account Manager to facilitate client onboarding and support. Responsibilities include ensuring accounts are set up correctly, diagnosing performance issues, and providing technical assistance to the account management team. This remote-first position requires strong analytical and communication skills, with a focus on client satisfaction and operational efficiency. The role comes with various benefits, including a remote working allowance and opportunities for professional development.

Benefits

Remote Working Allowance

Flexible Working

25 Days Annual Leave + Bank Holidays

Enhanced Absence and Family Leave Policies

Workplace Pension

Employee Referral Scheme

Electric Car Scheme

Cycle to Work Scheme

Genie Academy

Quarterly Social Events

Access to Spill

Wellness Activities

Wellbeing Perks

Geniversaries

Qualifications

• 3+ years in digital marketing or e-commerce.
• Experience in client management or account support.
• Strong understanding of performance signals in data.

Responsibilities

• Support onboarding for new clients effectively.
• Diagnose and troubleshoot technical performance issues.
• Maintain documentation for internal processes.

Skills

Digital marketing / e-commerce experience

Client-facing communication

Data analysis capability

Spreadsheet proficiency

Experience in troubleshooting product feeds

Tools

Salesforce

Slack

Tableau

Job description

Who is Genie Shopping?

Genie Shopping is a UK-based, high-growth performance marketing business operating through the affiliate channel and CSS ecosystem. As a certified Google CSS Premium Partner, we work with retail giants like Boots, ebay, Frasers, B&Q, Currys, and Lookfantastic, serving over 57 billion ad impressions to users across our network.

We differentiate ourselves through our managed CSS CPA model and our technical scale. We don’t act as a traditional CSS; we act as a performance partner. Alongside our self-managed SaaS offering, our core revenue comes from our CPA model, which means our success is directly aligned with our clients'. We are a driving force in the industry, leading the conversation through education, sponsorship, and active event contribution. This approach has led to huge success, doubling our growth in 2024 and setting new records in 2025.

We are a certified Great Place to Work with a remote-first setup. Our environment is small (~20 people) but ambitious. We value:

Autonomy: We hire people who want to own their output. If you love solving complex problems and implementing your own ideas, you will thrive here.

Connection: We prioritize culture over geography. We get together for proper team socials every quarter - think punting, cocktail making, and go-karting, to ensure we stay connected as people, not just colleagues.

What is the role?

As a Technical Account Manager, you will be in the heart of supporting our new client growth from an account management perspective. You’ll support accounts in their “first 30 days”, checking onboarding accuracy, spotting feed and tracking issues, diagnosing performance anomalies (e.g. lots of clicks, no sales), and helping the wider team move faster with confidence.

You will join the Partnerships team, who are responsible for the full client lifecycle from marketing, to sales, to account management. More specifically, working alongside our Newly Live & Support bucket whose goal is to drive growth from newly live and high potential clients.

You’ll do this for the majority of your time remotely using tools such as Slack, Salesforce, Tableau and Affiliate Networks and online calls. This is where strong written and verbal communication skills are needed, alongside strong attention to detail.

The team is remotely based, but has fluidity in meeting in-person for client meetings, industry events, strategy days and team socials. There are requirements to travel to Cambridge around a month, with London (or other UK locations) once a month on average.

What you’ll do

Onboarding QA & Technical Validation

• Run structured post-onboarding checks to confirm accounts are set up correctly and ready to scale.

• Diagnose onboarding errors quickly (e.g., missing parameters, incorrect mapping, feed issues, tracking inconsistencies).

• Maintain a clear “issue → cause → fix → prevention” loop so the same mistakes don’t repeat across accounts.

• Support the Account Director and Sales team with a clean, technical handover process from signed → live.

Feed Quality & Merchant Diagnostics

• Troubleshoot feed-related performance issues and coordinate fixes / swaps where needed.

• Be the technical go-to for the Account Management team when feeds break, degrade, or need improvements.

• Own feed quality checking (completeness, formatting, product mapping, disapprovals, policy issues, attribute coverage).

Tracking & Network Consistency

• Diagnose and spot tracking errors using tools such as Moonpull (and any supporting platform/network tooling).

• Investigate discrepancies across affiliate networks (e.g., click-to-sale drop)

• Work with internal teams and external stakeholders to resolve technical tracking issues cleanly and quickly.

Early-Life Performance Investigation (Clicks, No Sales)

• Triage “failing retailers” early: lots of clicks but low/no sales, sudden CVR drops, or suspicious performance patterns.

• Build a repeatable investigation framework (what to check first, what data to pull, what proof we need).

• Document root causes and create a simple internal knowledge base of common failure modes and fixes.

Process, Automation Mindset, and Team Support

• Help the Account Director build a scaled onboarding assurance process that supports higher volumes without losing quality.

• Suggest improvements to checklists, templates, and tooling that reduce manual effort and speed up resolution.

• Keep clean notes and updates in the CRM / internal systems so anyone can pick up the thread.

• Develop and maintain internal documentation and playbooks for common technical issues, and roll out structured training to embed best practice across the team.

Who are we looking for?

You’re technically minded and data-driven, with real exposure to e-commerce performance. You don’t need to be a developer, but you do need to be comfortable diagnosing issues from data, joining dots across systems (feeds, tracking, network reporting), and explaining problems clearly to non-technical stakeholders.

You’ll likely have experience across some of: product feeds, tracking/attribution, account performance troubleshooting, and marketing analytics.

Skills & Experience required

Experience (Required)

• 3+ years in digital marketing / e-commerce in a role such as PPC, affiliate, publisher, agency, network, martech or SaaS (implementation / onboarding / technical support / analytics all count).

• Comfortable in a client-facing environment: confident running updates, writing clear summaries, and managing expectations when issues arise.

• Hands-on experience using data to investigate performance signals (e.g. clicks vs sales, conversion rate changes, attribution gaps, product-level issues).

• Strong operational habits: you document root cause, actions taken, and outcomes so the team can learn and repeat.

Experience (Desirable)

• Experience working with product feeds (e.g. diagnosing errors, attribute coverage, disapprovals, mapping issues, or feed optimisation concepts).

• Tracking and attribution troubleshooting exposure (e.g. pixel vs server-to-server concepts, parameter validation, affiliate network tracking differences).

• CRM experience (Salesforce ideal).

• Practical use of AI tools to move faster day-to-day (drafting investigation notes, building checklists, summarising findings, writing client updates)

Skills (Required)

• Strong spreadsheet capability (Excel or Google Sheets): comfortable with lookups, pivots, filtering large datasets, and spotting anomalies

• Confident with collaboration tools: Slack, Google Workspace.

• Clear written communication: able to write updates that are structured, accurate, and easy to action.

• Data/BI comfort: able to use dashboards to diagnose and explain what’s happening (Tableau experience is a plus).

Skills (Nice to have)

• Merchant/feed tooling familiarity (e.g. Merchant Center-style diagnostics, catalog health concepts).

• Experience working with ticketing / incident-style workflows (e.g. prioritisation, severity, SLAs, escalation).

Genie Benefits

• Remote Working Allowance - We pay all Genies a £126 per month WFH allowance (£26 is tax free)

• Flexible Working - We provide flexibility in working options and work in a distributed team model

• 25 Days Annual Leave + Bank Holidays

• Enhanced Absence and Family Leave Policies

• Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange

• Employee Referral Scheme - £2000 bonus if we hire someone you recommend

• Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI

• Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange

• Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business

• Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes

• Access to Spill - Professional therapist sessions

• Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing.

• Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and annual Flu and Covid jab reimbursement

• Geniversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business and there is the option for the team to buy a gift