Technical Account Manager

Humankind Global Recruitment; Remote; GBP 60,000 - 65,000; Full time

Job summary

A leading tech recruitment firm is seeking an experienced Technical Account Manager to drive customer success and service delivery. This remote-first role based in Manchester focuses on managing key technical relationships and implementing scalable solutions for clients. The ideal candidate will have strong Microsoft 365 expertise and a proven background in IT services. You'll work collaboratively with engineering teams to optimize customer environments and support account growth. Competitive salary between £60k and £65k offered.

Benefits

Flexible remote-first working

Competitive salary

Career progression opportunities

Qualifications

• Strong experience in an MSP or IT services environment.
• Hands-on knowledge of Microsoft 365 features.
• Confident communicator translating tech into business value.

Responsibilities

• Own the technical relationship for a portfolio of customers.
• Act as the primary technical contact, building partnerships.
• Proactively review and recommend improvements for customer environments.
• Support sales in renewals and expansions.

Skills

Technical relationship management

Communication

Microsoft 365 expertise

Customer-facing skills

Tools

Microsoft 365

Azure AD

SharePoint

Teams

Job description

🚀 Technical Account Manager | Remote-First (UK)

📍 Manchester base

💷 £60,000 – £65,000

Love tech and people? Enjoy shaping customer environments while spotting opportunities to make things better, smarter, and more secure? This one’s for you.

We’re looking for an experienced Technical Account Manager (TAM) to sit at the intersection of service delivery, customer success, and technical pre‑sales. You’ll be a trusted technical advisor to our customers, owning relationships, improving environments, and helping accounts grow.

🔧 What you’ll be doing

• Own the technical relationship for a portfolio of customers
• Act as the primary technical point of contact, building long-term trusted partnerships
• Ensure services are delivered in line with SLAs and best practices
• Proactively review customer environments, recommending optimisations, improvements & risk mitigation
• Lead service reviews, roadmap discussions, and strategic planning sessions

☁️ Technical advisory & delivery

• Maintain a deep understanding of each customer’s IT environment
• Translate business needs into practical, scalable technical solutions
• Work closely with engineering and service teams to ensure quality delivery
• Provide hands‑on expertise across Microsoft 365 (essential) and cloud platforms

📈 Account growth & pre‑sales

• Identify opportunities to enhance and expand existing solutions (security, cloud, productivity, licensing)
• Present technical recommendations in a clear, commercial way
• Support sales with renewals, upgrades, and expansions
• Join pre‑sales meetings, lead technical discovery, and shape solution designs

🧠 What you’ll bring

• Strong experience working in an MSP or IT services environment
• Deep hands‑on knowledge of Microsoft 365, including:
  • Entra ID (Azure AD)
  • Exchange Online
  • SharePoint / OneDrive
  • Teams
  • Security & compliance features
• Solid understanding of modern infrastructure, identity, security & networking
• Confident, customer‑facing communicator who can translate tech into value
• Commercial mindset with an eye for value‑add opportunities

⭐ Nice to have

• AWS experience (architecture or customer workloads)
• Azure, hybrid or multi‑cloud exposure
• Pre‑sales or solution design experience
• Microsoft / AWS certifications

🌍 Why join?

• Remote‑first working with flexibility
• Competitive salary £60k–£65k
• Exposure to a broad range of technologies and customers
• Supportive, collaborative culture with real career progression

👉 Sound like your next move? Apply now or drop me a message to find out more.