Technical Account Manager

Different Technologies Pty Ltd.; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in London seeks a Technical Account Manager to manage client relationships and provide support throughout the customer lifecycle. Candidates should have experience in client-facing roles, strong communication skills, and an interest in electric vehicles. This position offers a hybrid working environment, allowing for flexibility between remote and office work.

Qualifications

• Proven experience in a client-facing technical role.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple client projects efficiently.

Responsibilities

• Serve as the primary contact for software clients throughout their lifecycle.
• Guide customers through onboarding, integration, and deployments.
• Lead account reviews to track success metrics and satisfaction.

Skills

Client-facing technical role experience

Excellent communication skills

Stakeholder management

Problem-solving skills

Interest in electric vehicles and clean tech

Tools

SaaS knowledge

API platforms

Mobile platforms (iOS/Android)

Job description

About Us:

Powerverse, established by Lightsource BP, is a leader in the growing Energy Management market. At Powerverse, we are empowering people and communities to run their lives on sustainable energy with ease. Our smart ecosystem connects to solar power, EV charging, battery storage and more, so customers can take control of costs and make energy go further in their business or home.

We are empowering a smart, connected, electric world that is convenient, economical, and clean. We make it simpler to shift to an electric world with easier buying, installation, and service journeys by taking away the option overload with our smart AI and automation at the premises. Our teams Build Products that Matter, and we value being Curious, Connected, Passionate and Reliable.

Job Overview:

As a Technical Account Manager, you’ll be the trusted advisor for our B2B software clients, supporting them throughout the customer lifecycle — from onboarding to expansion. You will combine your technical expertise EV charging and software deployment with strong customer management skills to deliver exceptional value and service. A background or interest in the electric vehicle or energy space is a significant advantage.

Location

Powerverse offers a hybrid working environment, with employees typically spending two days per week in the office and the rest working remotely.

Our office is located in the iconic County Hall building in Westminster, London, right across the river from the Houses of Parliament.

Key Responsibilities

• Serve as the primary point of contact for assigned software clients, managing relationships from implementation through ongoing support and growth.
• Act as a bridge between clients and internal teams (engineering, product, support), advocating for client needs while aligning with company goals.
  
• Guide customers through onboarding, integration, and white-labelled deployments of our apps and platforms.
  
• Provide strategic and technical guidance on best practices, customisations, and roadmap alignment.
  
• Lead regular account reviews to track success metrics, adoption, and satisfaction.
  
• Proactively identify risks, troubleshoot issues, and escalate when necessary to ensure client success.
• Contribute feedback to the product team to inform future developments and enhancements.
• Stay up to date on market trends in EV, energy tech, and software to advise clients and keep them engaged.

Key Requirements:

• Proven experience in a client-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.).
• Background in project management, software deployment, EV charging at technical level eg OCPP and hardware capabilities.
• Excellent communication, stakeholder management, and problem-solving skills.
• Familiarity with B2B software models (SaaS, API platforms, etc.).
• Experience or keen interest in electric vehicles, smart energy systems, or clean tech.
• Ability to manage multiple client projects and priorities in a fast-paced environment.
• Comfortable translating technical concepts to non-technical audiences.
• Bonus: Experience with mobile platforms (iOS/Android), web applications, or connected device ecosystems.

Work Eligibility:

This opportunity is currently only open to candidates who are eligible to work in the UK without needing sponsorship.

Why Join Us:

Join a dynamic and innovative team that values creativity, collaboration, and customer focus. You will have the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of our business.

If you are passionate about creating meaningful customer experiences and driving customer engagement, we encourage you to apply and be part of our exciting journey!