Technical Account Manager

ZipRecruiter; Hemel Hempstead; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading UK software provider is seeking a Customer-Focused Account Manager to enhance client relationships and optimize their ERP systems. You will build strong partnerships, lead strategic meetings, and collaborate with internal teams to deliver exceptional service. The role requires a minimum of 2 years in account management and excellent communication skills. This position offers a supportive environment with great benefits including 25 days of holiday and private healthcare.

Benefits

25 days of holiday + bank holidays

Private healthcare

Gym/exercise membership reimbursement

Fun team culture with regular socials

Qualifications

• 2+ years in account management, customer success, or B2B sales.
• Confidence speaking to senior stakeholders.
• Experience with ERP/accounting software is a plus.

Responsibilities

• Build strong, long-term relationships with business clients.
• Collaborate with tech, support & marketing teams.
• Lead annual service reviews and contribute to marketing efforts.

Skills

Excellent communication skills

Proactive mindset

Ability to juggle multiple accounts

Presentation skills

Education

Diploma in business, marketing, sales, or accounting

Tools

ERP/accounting software

Job description

Job Description

Account Manager - Remote

Are you a people person with a knack for growing relationships and spotting business opportunities?

We're on the lookout for a Customer-Focused Account Manager to join a vibrant team at a leading UK software provider. You'll be the go-to person for helping businesses get the most from their ERP systems - driving satisfaction, engagement, and growth.

Whether you're already an Account Manager or stepping up from customer success or B2B sales, this is your chance to shine in a supportive, tech-savvy environment.

What You'll Be Doing

• Build strong, long-term relationships with your own portfolio of business clients.

• Lead regular account reviews and strategic planning sessions.

• Spot opportunities to upsell, cross-sell, and add value.Present tailored proposals and help clients adopt new tools and features.

• Collaborate with our internal tech, support & marketing teams to deliver exceptional service.

• Keep CRM records accurate and track performance data.

• Lead annual service reviews and contribute to client-focused marketing (like campaigns or case studies).

• Smash KPIs related to revenue, satisfaction, and engagement.

What We're Looking For

• 2+ years in account management, customer success, or B2B sales.

• Excellent communication skills and confidence speaking to senior stakeholders.

• Proven ability to juggle multiple accounts and priorities.

• A proactive mindset and eye for opportunity.

• Confident delivering presentations and commercial discussions.

• Full UK driving licence (for those occasional in-person client meetings).

• Experience or familiarity with ERP/accounting software? Big plus!

Bonus Points For

• A diploma in business, marketing, sales, or accounting.

• Knowledge of ERP systems (especially iQ or similar platforms).

• Experience working with SaaS licensing or software renewals.

• A solid track record of smashing targets and KPIs.

What's In It For You?

• 25 days of holiday + bank holidays.

• Private healthcare.

• Gym/exercise membership reimbursement.

• A supportive, fun team culture with regular socials (yes, even remotely!).