Technical Account Manager

Mitsubishi UFJ Financial Group; Hatton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major aviation engineering company is seeking a Technical Engineer to join their Fleet Technical Support Group. This shift-based role entails improving aircraft performance, providing onsite technical support, and driving reliability and safety initiatives. Candidates should have an HNC/HND in Aerospace Engineering and experience in operational aviation environments. The position offers structured career development and competitive benefits in a high-performance engineering culture.

Benefits

Structured career development

Specialist training

Competitive reward package

Qualifications

• Eligibility to hold EASA Part 145 Technical Engineer approvals.
• Strong understanding of safety and quality management systems.
• Proven experience in operational aviation engineering.

Responsibilities

• Improve aircraft technical performance through health monitoring.
• Provide on-site technical support as per safety regulations.
• Lead technical discussions supporting decision-making.

Skills

Aircraft systems knowledge (mechanical and avionics)

Project management

Stakeholder engagement

Analytical decision-making

Communication skills

Education

HNC / HND in Aerospace Engineering

Degree-level qualification in Engineering

Job description

Our client is seeking a Technical Engineer to join their Fleet Technical Support Group (TSG) within a large-scale aviation engineering organisation. This role offers a unique opportunity to support a complex, diverse commercial aircraft fleet operating across a global network. Based at a major UK aviation hub, the successful candidate will work in a fast-paced operational environment, providing specialist technical support, driving aircraft reliability, and contributing to safety, performance, and cost-efficiency initiatives. This position is well suited to licensed aircraft engineers or experienced technical support professionals looking to progress within fleet-level engineering and technical management.

Responsibilities

• Improve aircraft technical performance through proactive use of aircraft health monitoring and prognostic tools
• Conduct repetitive defect analysis, reliability reviews, and safety investigations
• Provide specialist on-site technical support in accordance with regulatory, safety, operational, and commercial requirements
• Analyse and manage safety reports and recurring technical issues
• Source and interpret approved maintenance data to support safe maintenance, repair, and modification activities
• Ensure compliance with established technical procedures to meet fleet performance, safety, and cost targets
• Support AOG recovery and minimise technical delays across line stations
• Coordinate and support technical activity across operational locations
• Lead and contribute to technical discussions across departments, supporting informed decision-making
• Develop clear work instructions to support certifying engineers with fault isolation and compliance
• Contribute to continuous improvement, process simplification, and change initiatives
• Support business development and operational improvement projects aligned with the wider business plan

Essential

• HNC / HND (or equivalent) in Aerospace Engineering
• Eligibility to hold and exercise EASA Part 145 Technical Engineer and/or Part 21 approvals as required
• Strong understanding of safety and quality management systems
• Proven experience within an operational aviation engineering environment
• Strong analytical and technical decision-making capability
• Excellent communication skills, with the ability to operate effectively in high-pressure situations

Desirable

• B1 and/or B2 Aircraft Maintenance Licence (without type rating)
• Degree-level qualification in Engineering or equivalent professional experience
• Experience working in Part 21 and/or Part M environments supporting Part 145 operations
• Recognised aircraft engineering apprenticeship or equivalent industry experience
• Ability to hold CAA or company-specific technical approvals
• Good technical knowledge of multiple commercial aircraft types
• Experience in supplier and stakeholder management

Key Skills & Competencies

• Aircraft systems knowledge (mechanical and avionics)
• Project management and task prioritisation
• Report writing and business case development
• Stakeholder engagement and influencing skills
• Strong business and operational awareness
• Ability to manage change and drive continuous improvement
• Customer-focused mindset with a fleet-wide operational perspective

Working Pattern

• Shift-based role
• Current pattern: 12-hour shifts on a rotating cycle
• Flexibility and commitment to fleet-wide operational support are essential

Benefits

• Structured career development and progression opportunities
• Access to specialist training, including aircraft type and manufacturer systems training
• Ongoing professional development through self-study and structured learning programmes
• Exposure to one of the most technically diverse commercial aircraft fleets
• Opportunity to work in a high-performance engineering culture supporting global operations
• Competitive reward package, including travel-related benefits