Technical Account Manager

Varonis; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology firm in London is seeking a Technical Account Manager to lead customer onboarding and ensure data protection. The successful candidate will have strong technical acumen, outstanding customer service skills, and at least 4 years of experience in a customer-facing role within a cybersecurity context. This position may require up to 25% travel and offers a vibrant work environment committed to employee development.

Qualifications

• 4+ years working in a customer-facing role at a Cloud or Cyber Security company.
• Outstanding customer service skills and ability to quickly establish technical credibility.
• Proven success in contributing to a team-oriented environment.

Responsibilities

• Ensure data is protected from insider threats and cyber-attacks.
• Onboard customers to Varonis platforms and deliver ongoing support.
• Engage with customers at all organizational levels.

Skills

Customer service skills

Technical acumen

Problem-solving abilities

Communication skills

Education

Bachelor’s Degree or equivalent experience

Tools

Windows OS

Job description

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities

• Ensure data is protected from insider threats, cyber-attacks, and policy violations
• Onboard Customers to Varonis platforms and deliver on-going value and support
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
• Prepare and deliver quarterly business and blast radius reviews
• Alongside Sales, identify and champion upsell opportunities
• Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite
• Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse

Requirements

• Bachelor’s Degree or equivalent experience
• 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
• Experience working with Windows OS
• Knowledge of enterprise IT, cloud, and security technologies
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent in communication, written and verbal
• Proven problem-solving abilities
• Commitment to customer success
• Proven success in contributing to a team-oriented environment
• Sales oriented
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Up to 25 % travel

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Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.