Technical Account Manager

Claroty; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in London is seeking a Technical Account Manager to enhance customer engagement and technical support for its cutting-edge solutions. This position requires over 5 years of experience in technical account management or network engineering and a CCNA certification. The role involves working closely with clients to tailor solutions that meet their specific needs while fostering strong relationships. This firm prides itself on a people-first culture, offering a hybrid work environment and opportunities for career growth.

Benefits

Health and wellness programs

Professional development opportunities

Flexible work schedules

Performance bonuses

Qualifications

• 5+ years of experience in Professional Services/Technical account management/Network Engineering.
• Deep knowledge of IT networks required; experience as a network architect is beneficial.
• Experience with Operational Technologies and Networks considered a plus.

Responsibilities

• Work with customers to plan, design, deploy, and configure Claroty's solution.
• Act as the point of contact for all technical requirements.
• Identify areas of improvement based on feedback and experience.

Skills

Project management

Customer communication

IT networking

Problem-solving

Education

CCNA certification

CCNP certification

Job description

Description

We're growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty

Claroty has redefined cyber‑physical systems (CPS) protection with an unrivaled industry‑centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Backed by award‑winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia‑Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world's largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

Responsibilities

As a Technical Account Manager, your impact will be:

• Work with customers to plan, design, deploy, and configure Claroty's solution to meet the client's objectives and requirements, while driving value.
• Act as the point of contact for all of the customers technical requirements.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and personal experience.
• Develop artifacts, documentation, etc., to optimize services, increase product value, and create value for customers.

Requirements

What do you need to succeed in this role?

• 5+ years of experience in Professional Services/Technical account management/Network Engineering
• A deep knowledge of IT networks is required; previous experience working as a network architect would be beneficial
• Experience with Operational Technologies and Networks is a big plus
• CCNA certification is required
• CCNP certification is a plus
• Full working proficiency in English, both written and spoken, is a Must
• Knowledge of additional languages is a plus (e.g., Spanish, French, Italian)
• Understanding of general cybersecurity and networking principles
• Willingness to travel (up to 30%)

Why Claroty? Our Culture and Benefits

• As a Great Place to Work® certified company, we take pride in the culture we've built together—one rooted in camaraderie, credibility, fairness, and respect.
• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work‑life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual "ClaroBreak", a company‑wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That's why we regularly hold company all‑hands, town hall meetings, and "Coffee with the CEO" sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.

Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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