Tech-Savvy Customer Support Specialist (Part-Time)

Ee; Sunderland; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider in the UK is seeking part-time Customer Service Technical Representatives in Sunderland. You will resolve broadband-related queries over the phone, supporting customers effectively. No prior experience required but a helpful attitude is key. Enjoy a starting salary of £13,379.73 which rises to £13,698.13 after 8 months, along with various benefits including flexible work hours, online GP access, and paid carer's leave. Grow your career with us and enjoy a supportive team culture.

Benefits

Online GP access

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare and dental

Qualifications

• No specific experience required, but helpful and calm demeanor is essential.
• Ability to learn and adapt in a technical environment.
• Good communication skills to assist customers effectively.

Responsibilities

• Engage with customers over the phone regarding broadband tech issues.
• Provide support from simple queries to complex problems.
• Use training and knowledge to assist customers effectively.

Skills

Customer service orientation

Problem-solving skills

Ability to build relationships

Job description

A leading telecommunications provider in the UK is seeking part-time Customer Service Technical Representatives in Sunderland. You will resolve broadband-related queries over the phone, supporting customers effectively. No prior experience required but a helpful attitude is key. Enjoy a starting salary of £13,379.73 which rises to £13,698.13 after 8 months, along with various benefits including flexible work hours, online GP access, and paid carer's leave. Grow your career with us and enjoy a supportive team culture.