Tech-Savvy Customer Support Specialist (Part-Time)

Ee; Seaton Delaval; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company in Seaton Delaval seeks a part-time Customer Service Technical role. Join our Broadband Technical Team, supporting customers with broadband-related queries and technical issues. You’ll receive comprehensive training, promoting your skills to help customers effectively. The role offers a competitive starting salary of £13,379.73, increasing after 8 months, plus incentives and bonuses. Enjoy benefits like online GP access, generous family leave, and career development support within a flexible working environment.

Benefits

Online GP access

Market leading paid carer's leave

Family Leave

Product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required, training will be provided.
• Natural helpfulness and calmness essential.
• Ability to build relationships with customers.

Responsibilities

• Support customers with broadband tech-related queries.
• Provide solutions to technical problems over the phone.
• Manage customer relationships throughout the support process.

Skills

Problem solving

Customer relationship building

Technical troubleshooting

Job description

A leading telecommunications company in Seaton Delaval seeks a part-time Customer Service Technical role. Join our Broadband Technical Team, supporting customers with broadband-related queries and technical issues. You’ll receive comprehensive training, promoting your skills to help customers effectively. The role offers a competitive starting salary of £13,379.73, increasing after 8 months, plus incentives and bonuses. Enjoy benefits like online GP access, generous family leave, and career development support within a flexible working environment.