Tech-Savvy Customer Service Advisor (Part-Time)

EE Limited; Gateshead; On-site; GBP 13,000 - 14,000; Part time

Job summary

A telecommunications company in Gateshead is seeking a motivated individual for a Customer Service Technical role. You will assist customers with broadband queries, using your problem-solving skills to address various technical issues. This position offers flexible part-time hours (20 or 25 per week) and the opportunity to earn a starting salary of £13,379.73, increasing to £13,698.13 after 8 months, along with various incentives and bonuses. Join a supportive team that values your skills and provides career development opportunities.

Benefits

Online GP access

Market leading paid carer's leave

Family Leave

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Ability to communicate effectively over the phone.
• Natural helpfulness and calm demeanor.
• Capacity to learn technical details on the job.

Responsibilities

• Provide support for broadband tech-related queries via phone.
• Assist customers with router and tech issues.
• Build relationships with customers and provide ongoing support.

Skills

Problem-solving

Calmness

Relationship building

Job description

A telecommunications company in Gateshead is seeking a motivated individual for a Customer Service Technical role. You will assist customers with broadband queries, using your problem-solving skills to address various technical issues. This position offers flexible part-time hours (20 or 25 per week) and the opportunity to earn a starting salary of £13,379.73, increasing to £13,698.13 after 8 months, along with various incentives and bonuses. Join a supportive team that values your skills and provides career development opportunities.