Cloud Architect

AXA UK; Royal Tunbridge Wells; On-site; GBP 51,000 - 60,000; Full time

Job summary

A global healthcare provider in Royal Tunbridge Wells is seeking a proactive Salesforce Business Partner to ensure their Salesforce platform aligns with business goals. The role involves collaborating with teams, leading Salesforce Administrators, and managing projects to deliver impactful solutions. Ideal candidates should have a solid Salesforce background, project management skills, and be eligible to work in the UK. This position offers a competitive salary up to £60,000 along with various benefits including a contributory pension scheme and private medical cover.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10× annual salary)

Private medical cover

28 days annual leave plus Bank Holidays

Opportunity to buy/sell extra days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Solid experience in Salesforce administration and/or development preferred.
• Proven ability to oversee multiple initiatives.
• Eligible to work in the United Kingdom.

Responsibilities

• Build relationships with business units to understand their Salesforce needs.
• Gather, analyse and document requirements for scalable Salesforce solutions.
• Drive user adoption through training and ongoing support.
• Manage change implementation by aligning stakeholder expectations.
• Lead and develop a team of three Salesforce Administrators.

Skills

Strong knowledge of Salesforce platforms

Excellent communication skills

Business analysis

Project management skills

Data governance knowledge

Hands-on Salesforce experience

People management skills

Education

Degree or equivalent in business, IT or related field

Relevant Salesforce certifications

Job description

Description

We're on the lookout for a proactive and strategic Salesforce Business Partner to join our team. You’ll ensure our Salesforce platform aligns seamlessly with our business objectives, helping us maximise value across the organisation. Acting as the vital link between stakeholders and technical teams, you’ll foster understanding, collaboration, and the successful implementation of Salesforce solutions.

You’ll work closely with subject‑matter experts from various departments to gather, analyse, and document requirements, translating them into a clear change roadmap. Supporting and leading a team of three Salesforce Administrators, you’ll collaborate with our development team to deliver impactful solutions. We’re seeking someone with a solid Salesforce background, ideally with experience as an administrator or developer, who is eager to evolve into a more strategic, business‑focused role.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing

• Build and maintain strong relationships with business units to understand their Salesforce needs and challenges.
• Gather, analyse and document requirements to deliver scalable, user‑friendly Salesforce solutions.
• Support the planning, execution and delivery of Salesforce projects, including updates and integrations.
• Drive user adoption through training, documentation and ongoing support.
• Manage change implementation by communicating effectively and aligning stakeholder expectations.
• Ensure data integrity, security and compliance within Salesforce.
• Lead and develop a team of three Salesforce Administrators, fostering high performance.
• Stay updated on Salesforce trends and best practices to recommend continuous improvements.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring

• Strong knowledge of Salesforce platforms, including Sales Cloud, Service Cloud and Lightning Experience.
• Excellent communication, stakeholder management and interpersonal skills.
• Proven experience in business analysis, requirements gathering and translating business needs into technical solutions.
• Solid project management skills with the ability to oversee multiple initiatives.
• Knowledge of data governance, security principles and compliance standards within Salesforce.
• Hands‑on experience with Salesforce administration and/or development is preferred.
• Degree or equivalent in business, IT or a related field, with relevant Salesforce certifications (e.g. Administrator, Business Analyst or Consultant) is desirable.
• Demonstrated experience in a Salesforce Business Partner, Business Analyst or similar role, with people management skills.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

• Competitive annual salary of up to £60,000
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 × annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the “apply for this job” button. You’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are

Proud to be part of the AXA Group, AXA – Global Healthcare specialises in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check‑up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.