Tech 2- Deployment Egineer

LA International Computer Consultants Ltd; Bridgwater; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global IT consultancy based in Bridgwater is seeking a candidate with SC Clearance for a role involving ticket management, stock oversight, and hardware repair. Successful candidates must have prior experience with high-level security clearance and will undergo a security clearance process post-appointment. The position emphasizes maintaining service levels and effective management of assets in their Hub.

Qualifications

• Must have SC Clearance.
• Candidates with high-level security clearance experience are welcome to apply.
• Successful applicants will be required to be security cleared prior to appointment.

Responsibilities

• Manage queue ticket assignments and updates for service levels.
• Oversee stock management and asset management of kit.
• Perform hardware repairs of 'in Warranty kit' and liaise with vendors.
• Manage disposals through their Hub as needed.
• Replenish lockers where appropriate.
• Highlight service improvement issues to the Team Leader.

Job description

Responsibilities

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own

Must have SC Clearance

Qualifications

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies.

LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.