Team Secretary/Administrator (Mental Health & Learning Disabilities)

Hywel Dda University Health Board; Carmarthen; On-site; GBP 25,000 - 27,000; Full time

Job summary

A regional healthcare organization in Carmarthen is seeking a Team Secretary/Administrator for the Child Neurodevelopmental Team. The ideal candidate will demonstrate excellent organizational and communication skills and be proficient in IT systems, particularly Microsoft Office. This role offers a salary range of £25,313 to £26,999 per annum and may involve working across different sites. Candidates who can communicate in Welsh are encouraged to apply.

Qualifications

• Experience in administrative role within a busy office environment.
• Experience maintaining spreadsheets and databases.
• Experience working in multidisciplinary teams.
• Experience in taking and transcribing minutes of meetings.

Responsibilities

• Serve as first point of contact for the service.
• Operate patient administration systems and manage mail.
• Support the delivery of a quality service to the team.
• Process referrals and maintain accurate databases.

Skills

Excellent communication skills

Organization skills

Knowledge of Clinical/Medical Terminology

Ability to work independently

IT systems knowledge (Word, Excel, PowerPoint)

Education

ECDL / GCSE or above qualification in ICT

Tools

Microsoft Office packages (Excel, Word, PowerPoint)

Patient administration systems

Job description

Team Secretary/Administrator (Mental Health & Learning Disabilities)

An exciting opportunity has arisen for enthusiastic and experienced individuals to join the Administration Team in the role of Team Secretary/Administratorfor the Child Neurodevelopmental Team

Experience of a range of IT systems including Microsoft Word, Excel Management, Data Collection, Power Point, and E-Mail, coupled with proven secretarial skills and previous experience is essential.

Main duties of the job

The post holder will be required to undertake a wide range of duties including being the first point of contact for the service, operating our patient administration systems, (WPAS) and Care Partner, and the receipt and distribution of mail.

The successful candidate will also be required to process referrals and maintain an accurate database. They will be expected to demonstrate excellent organisation skills and be flexible/adaptable in their approach to work. They must be able to work on their own initiative, use tact and diplomacy where appropriate and possess excellent communication skills.

The successful candidate will be required to support the delivery of a quality comprehensive service to the team and provide cover in the event of administrative staff absences.

The role may also involve travelling to and working across other sites within the Directorate in support of service delivery.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will take place on 19/12/2025.

Person Specification

Qualifications and knowledge

• ECDL / GCSE or above qualification in ICT
• Knowledge of Clinical / Medical Terminology

Experience

• Experience of using Microsoft Office packages [Excel, Word, PowerPoint, Access, MS Teams, Desktop Publishing and E-mail]
• Experience of working in an administrative role within a busy office environment
• Experience of producing and maintaining spreadsheets & databases
• Experience of taking and transcribing minutes of meetings
• Experience of working in a multidisciplinary team
• Experience of patient administration systems
• Experience with working with TPro
• Familiar and confident using e-mail and searching the internet
• Understanding of/ or experience of working within Mental Health and/ or Learning Disabilities

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum (pro rata if part time)