Team Member - Weekend - Leeds

Hollywood Bowl Group; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An entertainment company in the UK seeks an enthusiastic Team Member to deliver great customer service in a fast-paced environment. You will be a friendly and supportive team player, working flexible hours to create lasting memories for our customers. Responsibilities include assisting customers and ensuring smooth operations. The role offers various benefits, including extra pay, discounts, and ongoing training opportunities. Ideal candidates will have good communication skills and a positive attitude.

Benefits

Extra £0.50 per hour

Apprenticeship programmes

Pension plan

Additional holiday days

Ongoing training

Free game vouchers

30% discount on food and drink

Free food during shifts

Team Member Support Programme

Long service awards

Charity donation on induction

Enhanced family leave benefits

Healthcare cash plan access

Qualifications

• Basic literacy and numeracy skills are required.
• Candidates should have a friendly and supportive attitude.
• Flexibility in working hours including weekends is necessary.

Responsibilities

• Provide outstanding customer service in a fast-paced environment.
• Support customers to create lasting memories.
• Work alongside team members to ensure smooth operations.

Skills

Great customer service

Ability to communicate at all levels

High energy

Flexibility with working hours

Team player

Job description

Requirements

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast‑paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

Company Overview

The Who… Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

Commitment to Diversity & Inclusion

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Why Join Us?

Are you looking for a fun and fast‑paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further! Join Hollywood Bowl Group as a Team Member.

Benefits

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in‑house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan, have in centre, from Friday to Sunday.

Shift Patterns & Working Hours

• Weekend AM shifts are typically 09.00 - 18.00
• Weekend PM shifts are typically 16.00 - 01.00
• Opening times and shift patterns will vary from centre to centre; your centre opening hours can be found online, and shift patterns will be confirmed at interview.
• Team Members under the age of 18 may work up until midnight, but no later.