Team Manager Nights

Booker Group; Caldicot; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based company is seeking a Warehouse Section Manager on Nights to join their management team. The role involves leading and developing the warehouse team, managing KPIs for cost, service, and people, ensuring health and safety, and controlling absence and grievances. Candidates should ideally have supervisory experience in a unionised environment, strong customer service skills, and proficiency in warehouse operations. This position is crucial for maintaining stock integrity and optimizing team performance.

Qualifications

• Preferred management/supervisory experience in a unionised environment.
• Experience in a customer service environment.
• Ability to deal with grievances and disciplinary issues.
• Excellent PC and organisational skills are required.
• Methodical approach to figures and reporting.
• Broad understanding of warehouse and transport processes is an asset.
• Good knowledge of warehouse management systems.
• Understanding of people planning and scheduling processes.

Responsibilities

• Lead, motivate, and develop team members to achieve performance targets.
• Ensure welfare, security, and health and safety of team members.
• Deputise for the Shift Manager.
• Liaise with the Shift Manager on customer service priorities.
• Resolve customer service issues promptly.
• Recruitment and training of warehouse operatives.
• Control absence and holiday allocations.
• Conduct disciplinary and grievance investigations.
• Maintain departmental KPIs and good colleague relationships.
• Protect company stock from theft or damage.
• Manage warehouse expenditure and stock loss.

Skills

Management/supervisory experience in a unionised environment

Experience of customer service environment

Dealing with grievances and disciplinary issues

Excellent PC and organisational skills

Methodical approach to figures and reporting

Understanding of warehouse and transport processes

Good working knowledge of warehouse management systems

Understanding of people planning and scheduling processes

Job description

An exciting opportunity has arisen at Magor to join the management team as a Warehouse Section Manager on Nights.

• To lead, motivate and develop warehouse team members through performance management to achieve KPI’s for cost, service and people
• Welfare, security, health and safety of team members
• To deputise for the Shift Manager
• To liaise and consult with the Shift Manager on customer service priorities.
• Resolution of customer service issues in a timely manner.
• Recruitment and training of warehouse operatives to maintain KPI’s
• To control absence and holiday allocations
• Disciplinary and grievance investigations, action up to a final written warning
• Maintenance of departmental KPI’s
• Maintenance of good colleague relationships including trade union representatives
• Maintenance of a heightened awareness of the need to protect the Company stock from either theft or damage
• Work to and within provided budgetary constraints for warehouse expenditure; exercise plans to reduce stock loss and control of MHE damage

Skills/Knowledge (Preferred not essential)

• Management/supervisory experience in a unionised environment
• Experience of customer service environment
• Experienced of dealing with grievances and disciplinary issues
• Excellent PC and organisational skills
• Methodical approach to figures and reporting
• Broad understanding of warehouse and transport processes
• Good working knowledge of warehouse management systems
• Understanding of people planning and scheduling processes
• Extensive knowledge