Team Manager - Dartford

NHS; Dartford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A community mental health organization in Dartford seeks an experienced Team Manager to lead crisis support efforts. You will manage a team providing recovery-focused assistance to individuals in need. Ideal candidates will have leadership experience in mental health social care, excellent communication skills, and a commitment to quality service delivery. This role offers a salary of £30,826 pro-rata, working 35 hours a week with additional pay for unsociable hours.

Qualifications

• Experience in a recovery-based social inclusion service.
• Experience in managing and delivering to budgets.
• Experience of all aspects of staff management.

Responsibilities

• Provide high-quality recovery focused support to clients.
• Ensure completion of all client management documentation.
• Manage staffing resources and capacity.

Skills

Leadership experience

Knowledge of mental health

Exceptional communication skills

Education

Minimum of level 3 in Health and Social Care

Job description

Overview

To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients.

Main duties

• To ensure the delivery of high-quality recovery focused support to clients within a designated service/location.
• To actively promote the service, managing all client focussed activity within a designated service/location, including assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning and regular review of need.
• To ensure completion of all My Future Matters documentation or other relevant client management information.
• To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures.
• To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision.
• To provide appropriate support and line management for staff members within relevant team/s, including induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures.
• To ensure that staffing resources and capacity is adequate to deliver high-quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota.
• To ensure that all financial authorisation procedures are adhered to.
• To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

Job responsibilities

Hours of work: 35 hours per week, with evening and day time hours to cover networking and managerial duties. Service opening hours: 6pm – 11pm, 365 days a year. Salary: £30,826 pro rata with additional enhancement for unsociable hours. Location: Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX.

We have an amazing opportunity for a Team Manager to join our established Dartford Safe Haven Team. You will be working alongside and line managing Crisis Recovery workers and Peer Support Workers to provide crisis support to individuals attending the Safe Haven. Dartford Safe Haven is an out of hours mental health support service, running open access to any individuals in Dartford and the surrounding areas. We work with anyone experiencing a mental health crisis or heading towards a crisis. By providing emotional listening support, developing safety plans and liaising with other professionals, you can help make a difference to someone’s life today. We are looking for an experienced, compassionate, well organised and qualified person to manage a team and deliver high quality non clinical support to individuals in times of crisis. We deliver high quality, recovery focused support to individuals who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

About you To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service. You should be accountable, compassionate and proud in what you do working for Mental Health Matters. Have experience of providing support to those in need and be able to think on your feet. Be qualified, organised and have exceptional communication skills. Advanced understanding of complex mental health needs and the ability to engage and network with other professionals is key. There also needs to be experience of leading and supervising a team and knowledge around delivering a safe and high quality service to those in need in an unpredictable environment.

We deliver high quality, recovery focused support to individuals who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

Person Specification

Qualifications

• Minimum of level 3 in Health and Social Care or
• equivalent related subject

Experience

• Experience of working in a recovery based social inclusion service
• Experience of work in a social care community-based setting
• Experience of managing and delivering to agreed budgets
• Experience of all aspects of staff management
• Experience of management, including project, service and operational management
• Experience of performance management and setting and delivering to agreed targets
• Experience of recruitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mental Health Matters

Address

Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX